Novu · 4 weeks ago
Customer Success Engineer
United States
Full-time
Remote
Mid LevelNovu is the open-source notification infrastructure for developers, aiming to simplify product-to-user communication. They are seeking a Customer Success Engineer to partner with customers' engineering teams, guiding them through technical decisions and ensuring successful implementation and scaling of Novu's solutions.
SoftwareSoftware Engineering
Responsibilities
Own the post-sales relationship for a portfolio of technical customers, from onboarding through expansion, ensuring they achieve clear outcomes with Novu
Guide customers through architecture and implementation decisions for multi-channel notifications, reviewing designs, suggesting best practices, and helping debug integration issues
Partner with Sales on evaluations and POCs, providing technical credibility in calls, demos, and trials, and identifying opportunities for expansion
Collaborate with Support and Engineering to resolve complex product issues, advocate for customer needs, and contribute to documentation and enablement content
Track account health and adoption signals, proactively reaching out to help them expand, and understand their future needs, drive deeper usage, and gather insights that feed into Product and Marketing
Qualification
Required
Professional background in software development or a closely related technical role (e.g. backend, full-stack, or solutions engineering)
Ability to understand APIs, SDKs, and typical integration patterns, and to speak comfortably with developers about architecture, debugging, and performance
Genuine excitement about developer tools and the problems Novu solves in notification infrastructure; curious about how different teams design and operate their stacks
Strong communication and interpersonal skills: empathetic, patient, and able to translate between technical detail and business value
Comfort working in ambiguity and setting your own agenda: you can prioritize accounts, propose success plans, and move work forward autonomously while collaborating closely with teammates
Experience working cross-functionally with Sales, Product, and Support, or clear evidence you can operate effectively across these functions
Preferred
Familiarity with notification systems, event-driven architectures, queues, or messaging services
Experience working with open-source projects or engaging with developer communities (GitHub, Discord, forums, conferences)
Benefits
100% remote team with flexible work hours and strong async culture.
Work on a product loved by developers and critical to user experience across many applications.
High-impact role where your work directly influences customer outcomes, retention, and product direction.
Collaborate with a small, talented team and grow your career at the intersection of engineering, customer success, and product.
Company
Novu
Novu offers open-source notification infrastructure for developers.
Founded in 2021
11-50 employees
Funding
Current Stage
Early StageTotal Funding
$6.6MKey Investors
Crane Venture Partners
2022-05-11Seed· $6.6M
Recent News
2023-11-06
Company data provided by crunchbase