4Front Credit Union · 1 month ago
ASSISTANT BRANCH MANAGER (PARK STREET-TRAVERSE CITY)
Traverse City,MI,US
Full-time
Onsite
Entry, Mid Level
$27.68/hr - $34.60/hr
2+ years exp4Front Credit Union is seeking an Assistant Branch Manager to oversee operations and ensure efficient member service. The role involves coordinating transactions, training staff, and maintaining compliance with policies while providing leadership to the team.
Financial Services
Responsibilities
Assumes responsibility for ensuring and performing efficient, effective, and professional MSR operations
Ensures all MSR functions are correctly performed and are in accordance with established polices and standards
Ensures all security procedures are followed
Coordinates MSR operations by assisting in assigning work and distributing workflow
Answers MSR questions, solves problems, and assists with complex transactions and sensitive member relations problems
Explains policies and procedures to members
Makes judgments for MSR’s (within limits of authority) pertaining to cashing and/or accepting checks or drafts
Investigates MSR out-of-balance conditions and institutes corrective procedures
Assists in finding balancing errors
Ensures each MSR balances at the end of each day and all monies are secured in accordance with established procedures
Performs MSR paying and receiving functions as required
Receives deposits and loan payments
Prepares proper receipts
Maintains an inventory of cashier's checks, money orders, receipts, gift/travel cards, and other negotiable items for use in the MSR area
Balances the vault, ATM, and cash dispense machines
Effectively oversee area personnel, ensuring optimal performance
Provides leadership to personnel through effective delegation and communication
Ensures personnel are well trained, effective, and optimally used
Provides instruction regarding policy, procedure, and service and product offerings
Assists new employees
Provides support and suggestions for employee improvement
Assists and supports personnel as needed
Assumes responsibility for establishing and maintaining effective communication and coordination with branch and area personnel and with management
Keeps management informed of area activities and of any significant problems
Provides suggestions for improved service
Completes required reports and related documents promptly and accurately
Attends meetings as required
Assumes responsibility for related duties as required or assigned
Ensures work areas and equipment are clean and well maintained
Performs procedures for opening and closing of operations, including vault, alarm, and door duties
Provide replacement MSR coverage as needed
Performs related clerical and lending functions as required
Comply with the U.S. Patriot Act and the Credit Union’s Bank Secrecy and OFAC Policies and Procedures
Comply with the Gramm-Leach Bliley Act and the Credit Union’s Information Security program, maintaining the privacy and security of information, Systems and locations
Qualification
Required
High school graduate or equivalent
A thorough knowledge of MSR operations and procedures
Basic understanding of Credit Union operations, including opening and closing accounts, loans, IRA, HSA, and certificate procedures
Understanding of Credit Union philosophy
Knowledge of basic accounting
Minimum of two to three years of experience as an MSR at a full-service financial institution
Excellent communication and leadership skills
Supervisory and training abilities
Professional appearance, dress, and attitude
Solid math skills
Ability to operate related computer software, and business equipment including 10-key, money counters, and telephone
Company
4Front Credit Union
4Front Credit Union is a member-owned financial cooperative serving members across the state of Michigan.
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
Karl Pagel
Chief Financial Officer
Daniel Baker, MBA
Chief Lending Officer
Recent News
DBusiness Magazine
2025-07-24
2025-05-17
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