Nanosonics · 3 weeks ago
Field Service Engineer
Indianapolis, IN
Full-time
Onsite
Mid Level
$88K/yr - $95K/yrNanosonics is an Australian infection prevention company that specializes in innovative solutions for the automated reprocessing of reusable medical devices. The Field Service Engineer role involves performing on-site preventive maintenance and repair services on medical devices, providing technical support, and ensuring customer satisfaction through effective communication and training.
Health CareInformation TechnologyManufacturing
Hiring Manager
Erin Galloway, SPHR, GPHR
Responsibilities
Consult customers regarding support of the Company’s products, providing efficient service to ensure the timely delivery of products/information and maintain general after-sales technical support
Respond to customer inquiries covering technical, logistical, and general support
Provide feedback on customers and product issues to Nanosonics
Assist customers in appropriate use of products and investigate client problems
Maintain customer database as required by FDA QSR requirements
Educate & train other technical service providers on product service requirements, processes, & techniques
Follow-up on outstanding issues to assure customer satisfaction
Assist with Biomed Training & Support program
Train and assist newer Field Engineers
Ability to travel extensively both in and out of assigned geographic territory, 2 weeks per month overnight travel required
Use of personal vehicle to transport tools and equipment needed for customer site visits (tracking and reimbursement through MOTUS FAVR program)
Other duties as assigned
Qualification
Required
Strong technical background
Strong Customer Service orientation
Excellent communication skills
Aptitude for technical training and/or experience is preferable
Sound communication and customer service skills
Flexibility and adaptability to work within a progressive environment
High attention to detail and strong organizational skills
Willingness to take ownership and control of this role to drive positive outcomes
Demonstrated ability to be a self-starter and to use initiative without being asked
Preferred
Exposure to regulatory requirements preferred
Benefits
Comprehensive medical
Dental
Vision
STD
LTD
Life insurance
401k
EAP
Company
Nanosonics
Nanosonics' activities from product design, manufacturing, packaging and operations are focused on the dual objectives.
Founded in 2000
201-500 employees
Funding
Current Stage
Public CompanyTotal Funding
unknown2007-05-17IPO
Leadership Team
Ron Bacskai
President & CEO
Martin Jossie
Vice President Strategic Partner Solutions
Recent News
2025-12-11
2025-10-10
Morningstar.com
2025-09-25
Company data provided by crunchbase