Creston Industrial Sales · 1 month ago
Copy of Customer Service Associate
Grand Rapids,MI,US
Full-time
Onsite
New Grad, Entry LevelCreston Industrial Sales is seeking a Customer Service Associate to join their team. This role involves serving customers and the sales team by fulfilling orders and quotes accurately and developing customer relationships.
Industrial ManufacturingMachinery ManufacturingManufacturingSales
Responsibilities
Understands and achieves customer service objectives and goals
Completes quotes and orders to meet customer needs
Follows up on orders, shipping, promise dates, backorders, etc. to serve customer needs
Serves as primary point of contact for the customer and outside sales
Utilizes the company ERP and CRM systems and accurately enters and processes data
Works closely with outside sales reps to ensure complete customer satisfaction
Supports sales and customer service by building customer rapport, providing technical information and explanations, and preparing quotes
Fills orders by transferring orders to fulfillment, creates necessary purchase orders, communicates the expected delivery date and explains stock-outs
Identifies and performs problem-solving when issues arise and provides updates to customers
Coordinates with internal departments such as finance, warehouse, and others
Complies with customer records, pricing agreements, and contract documentation
Tracks orders and quotes and ensures timely communication for on-time delivery of products
Develops accounts by checking customer's buying history, suggesting related and new items, and explaining technical features
Maintains and improves quality results by following standards and recommending improvements
Handles and deescalates customer service concerns
Updates job knowledge on new product descriptions and participates in educational opportunities
Accomplishes department and organization goals by accepting ownership for new and different requests and exploring opportunities to add value to job
Participates in industry training classes to gain knowledge and develop best practices
Perform other duties when necessary
Qualification
Required
High school education or equivalent
Strong customer service skills, experience, or willingness to learn
Technical understanding and ability to become expert on industrial product and services
Data entry skills with attention to detail and accuracy
Good time management, follow-up, and prioritizing of tasks
Strong verbal and written communication skills
Ability to build rapport and relationships
Customer Service - Responds promptly to customer needs and fulfills commitments
Interpersonal Skills - Is respectful and able to relate well with others
Oral Communication - Responds well to questions; demonstrates ability to convey messages
Written Communication - Able to read, interpret, and convey information effectively
Teamwork - Able to work effectively on a team, giving and welcoming feedback
Analytical - Uses facts, intuition, data, and experience to make decisions
Problem Solving - Gathers & analyzes information; identifies & resolves problems
Technical Skills - Pursues training and development, shares expertise with others
Change Management - Is open to change and supports others affected by change
Cost Consciousness - Uses organizational resources wisely and effectively
Diversity - Shows respect and sensitivity towards differences of others
Ethics - Works with integrity and performs work honestly
Organizational Support - Follows policies & procedures; supports organization's goals & values
Strategic Thinking - Adapts strategy to changing conditions
Judgment - Exhibits sound decisions; explains logic and involves others
Motivation - Demonstrates desire to succeed and achieve excellence
Planning/Organizing - Prioritizes work activities; manages time; sets goals and action plans
Professionalism - Approaches others in a tactful manner; reacts well under pressure
Quality - Demonstrates accuracy & thoroughness; look for ways to improve quality
Adaptability - Adapts to change; able to deal with change, delays, or unexpected events
Attendance/Punctuality - Is consistently at work, meetings, appointments on time
Dependability - Follows instructions and completes work as directed
Initiative/ Resourceful - Asks for help and finds answers when needed
Preferred
Preferred experience in industrial product sales / customer service
Company
Creston Industrial Sales
Creston Industrial Sales provides reliable and professional tooling services and continues to serve manufacturers, industrial engineers.
Founded in 1958
11-50 employees
Funding
Current Stage
Early StageCompany data provided by crunchbase