York Law Corporation ยท 4 months ago
Intake Coordinator - Law Office Receptionist
1111 Exposition Boulevard building 500, Sacramento, CA, USA
Full-time
Onsite
Entry Level
$21/hr - $23/hr
1+ years expYork Law Corporation is seeking an Intake Coordinator to provide exceptional customer service while managing the intake process for clients seeking legal assistance for elder abuse cases. The role requires strong communication skills and attention to detail, as well as the ability to maintain positive client relations and support administrative tasks within the office.
Law Practice
Responsibilities
Greet clients and visitors warmly as they enter the office
Conduct initial screenings to determine the nature of their legal inquiry regarding elder abuse
Collect essential information from clients and accurately input data into the firm's case management system
Schedule appointments for potential clients with attorneys or intake specialists
Answer incoming phone calls, emails, and inquiries promptly and courteously
Provide information about the firm's services and procedures to prospective clients
Effectively communicate with clients, attorneys, and staff members to ensure smooth intake processes
Maintain accurate and organized client records and intake documentation
Assist in the preparation of intake packets, forms, and correspondence
Ensure compliance with confidentiality and data protection policies
Assist in general administrative tasks such as filing, copying, scanning, and faxing documents
Familiar with Document Management Systems and experience with digitally saving legal documents under a structured legal case management system
Manage office supplies and ensure reception area cleanliness
Collaborate with other administrative staff to support firm-wide operations as needed
Establish and maintain positive relationships with clients, demonstrating empathy, patience, and professionalism
Listen attentively to clients' concerns and convey their needs to appropriate staff members
Uphold the firm's commitment to providing high-quality service and support to elder abuse plaintiffs
Qualification
Required
Previous experience with multi-line phones and front desk reception work (minimum one year)
Excellent communication and interpersonal skills, with a compassionate and empathetic approach
Strong organizational skills and attention to detail
Proficiency in Microsoft Office Suite (Excel, Word, Adobe, Outlook, Teams) and basic computer literacy
Ability to multitask and prioritize tasks in a fast-paced environment
Sensitivity to the issues faced by elder abuse victims and their families
Bilingual in English and Spanish
High school diploma or equivalent required
Preferred
Previous experience in a law office or the legal industry is highly preferred
Familiarity with legal terminology and procedures is preferred
Some college or an AA is preferred
Additional certification or training in office administration or customer service is advantageous
Benefits
Medical, dental, and vision insurance
A 401(k) with company match
Accrued paid time off (PTO)
A bonus structure
Growth opportunities
Fully stocked snack/drink room
Company
York Law Corporation
We advocate and fight for victims of nursing home abuse and neglect, seriously injured personal injury victims and their families, employees who have been fired for whistleblower activities and employees for wage and hour violations.
2-10 employees
Funding
Current Stage
Early StageCompany data provided by crunchbase