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Vital Records Control (VRC) · 3 weeks ago

Customer Care Lead - On site location

Las Vegas,NV,US

Full-time

Onsite

Senior Level

Vital Records Control (VRC) is seeking a Customer Care Lead responsible for interacting with customers to provide information and resolve complaints. The role involves training staff, managing customer inquiries, and ensuring customer satisfaction through effective communication and problem-solving.

Big DataCloud Data ServicesCloud StorageData StorageDigital SignageDocument ManagementEnterprise SoftwareInformation ServicesSaaSSoftware

Responsibilities

Train, explain tasks, and assist in the solution of customer problems

Answer incoming phone calls, faxes, emails and respond to customer requests

Identify and assess customer’s needs to achieve satisfaction

Handle complaints and provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution

Go the extra mile to engage customers

Key in new box information for all accounts

Data entry includes making computerized location changes, assigning customers new departments in the computer, and sending computer input to printer for printouts

Responsible for taking paperwork from the 'ready to be filed tray' and placing it in each customer’s folder

At the end of each month, responsible for storing the previous month’s files in VRC boxes

Work on special projects as required by the Customer Service Manager or General Manager as needs arise

Qualification

Customer service softwareCRM toolsLeadership experienceProblem-solving skillsTeam developmentVerbal communicationWritten communicationInterpersonal skillsDecision-making skills