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Penske Logistics · 1 day ago

Customer Service Coordinator - Multiple Shifts Available

Reading, PA

Full-time

Hybrid

New Grad, Entry Level

$20/hr - $20/hr

Penske Logistics is looking for Transportation Customer Service Coordinators to become part of an excellent team. In this role, you will monitor route status and provide required information using Transportation Management Systems and electronic resources to support customers across the country.

LogisticsSupply Chain ManagementTransportation

H1B Sponsor Likely

Responsibilities

Acts as the first line of contact for customer’s routine reporting requirements, providing the customer with status updates as needed

Communicates effectively with customers and drivers providing concise instruction and/or information through verbal and written communication methods

Answers and processes requests received through inbound calls and emails in a timely manner

Monitors routes for exceptions/abnormal route conditions, and provides timely feedback to internal and external customers

Escalates all non-routine customer inquiries appropriately to solve operational issues

Serves as the primary contact for data collection, audit, and reporting of various performance metrics

Supports with root cause analysis, use of reporting tools, and Key Performance Indicators

Other projects as assigned by the supervisor

Qualification

Customer service experienceTransportation Management SystemsData collectionBilingual (Spanish)Effective communication

Required

Previous customer service experience is required

High School diploma or equivalent required

Regular, predictable, full attendance is an essential function of the job

Willingness to travel as necessary, work the required schedule, work at the specific location required, complete Penske employment application, submit to a background investigation (to include past employment, education, and criminal history) and drug screening are required

Preferred

Associate's/Bachelor's is preferred

Bilingual skills (Spanish) a plus

Benefits

Paid Time Off

Medical Insurance

Dental Insurance

Vision Insurance

Life Insurance

401K

Associate Referral Program

Our associates also enjoy numerous associate discounts and opportunities to grow with the organization!

Company

Penske Logistics

Penske Logistics engineers supply chain solutions. It is a sub-organization of Penske Truck Leasing.

Founded in 1969

Reading, Pennsylvania, USA

10001+ employees

https://www.penskelogistics.com/

H1B Sponsorship

Penske Logistics has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2025 (24)

2024 (15)

2023 (25)

2022 (20)

2021 (12)

2020 (21)