MSHS Pacific Power Group · 3 weeks ago
Service Operations Coordinator
Harahan, LA
Full-time
Onsite
Mid Level
$25/hr - $31/hr
3+ years expMSHS Pacific Power Group is seeking a Service Operations Coordinator to oversee service delivery and administrative functions for workshop service orders. This role involves managing work orders, ensuring compliance with contractual obligations, and driving continuous improvement in workshop operations while supporting internal and external communication.
Machinery
Responsibilities
Open and manage service work orders (SWOs) with precision and follow-through
Carefully review and process quotes and orders to ensure accuracy
Record and track technician time, travel expenses, and project details
Invoice and reconcile service orders, resolving discrepancies proactively
Support Accounts Receivable inquiries and coordinate resolutions
Communicate with internal and external stakeholders to drive efficiency and collaboration
Assist with workshop organization, quality control, and process improvements
Contribute to staff development through cross-training and growth plans
Prepare clean, accurate billing and reporting within 5 days of job completion
Ensure compliance with safety, cost management, and customer satisfaction goals
Qualification
Required
Associate's or Bachelor's degree in supply chain, technical science, or related field OR 3+ years of related work experience
Strong customer service orientation with excellent communication skills
Experience with ERP systems and proficiency in Microsoft Office (Excel, Word, PowerPoint)
Strong organizational skills with the ability to manage multiple priorities simultaneously
Reliable, self-directed, and motivated; able to work independently with minimal supervision
Negotiation and problem-solving skills with a proactive approach to challenges
Flexible and resilient under shifting priorities, deadlines, and pressure
Preferred
Technical knowledge of maritime or energy industry
Ability to read and interpret technical drawings (standard and metric)
Benefits
Medical, Dental, and Vision Insurance
401(k) Retirement Plan with Company Match
Paid Time Off (PTO) and Paid Holidays
Life and Disability Insurance
Employee Assistance Program (EAP)
Career development and advancement opportunities
Supportive, team-oriented culture
Company
MSHS Pacific Power Group
MSHS Pacific Power Group services, designs, and sells power and propulsion systems that keep the world running.
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
David Santamaria
President/CEO
Lea Kellogg
Vice President / Chief Financial Officer
Company data provided by crunchbase