Information Technology Support Engineer jobs in United States
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TECEZE ยท 2 weeks ago

Information Technology Support Engineer

positionMarshalltown, IA
timeContract
remoteOnsite
seniorityMid Level

TECEZE is a leading global tech organization seeking an experienced IT Support Engineer. The role involves providing hands-on support for local infrastructure, users, and critical systems, ensuring smooth IT operations and timely incident resolution.

ComputerInformation TechnologyNetwork Security
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H1B Sponsor Likelynote
Hiring Manager
Shaik Jakeer
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Responsibilities

Provide on-site support for resolving technical incidents related to infrastructure, systems, and end-user devices
Perform monitoring of IT equipment and infrastructure maintenance, ensuring uptime and reliability
Offer desktop/user support for local staff, including troubleshooting hardware, software, and connectivity issues
Conduct preventive maintenance activities such as security checks, system health checks, and patch updates
Monitor and coordinate critical service requests with remote teams and vendors as needed
Assist in escalating complex incidents to higher-level support teams while ensuring proper follow-through

Qualification

IT support experienceWindows/Mac OS knowledgeNetworking basicsITSM ticketing systemsPreventive maintenanceProfessional certificationsCommunication skillsDetail-oriented

Required

Proven experience in IT support, helpdesk, or desktop engineering roles
Strong knowledge of Windows/Mac operating systems, networking basics, hardware, and peripherals
Familiarity with ITSM ticketing systems and incident management processes
Ability to conduct preventive maintenance and security checks
Strong communication skills and ability to interact with end-users at all levels
Detail-oriented with strong documentation and reporting skills

Preferred

Professional certifications (CompTIA A+, Network+, ITIL, or Microsoft/CCNA) are a plus

Company

TECEZE

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TECEZE offers a full spectrum of Information Technology services.
dateFounded in 2012
location
San Francisco, California, USA
people-size1001-5000 employees
web-link
https://teceze.com

H1B Sponsorship

TECEZE has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (1)

Funding

Current Stage
Late Stage

Leadership Team

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Thinesh Siva
Head of Technical Presales
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Company data provided by crunchbase