Cardinal Health · 3 hours ago
ServiceNow Business Analyst- Platform
United States
Full-time
Remote
Mid, Senior Level
$94K/yr - $136K/yr
4+ years expCardinal Health is seeking a highly skilled ServiceNow Business Analyst to support the analysis, design, and enhancement of various ServiceNow implementations. In this role, you will act as a bridge between IT/business stakeholders and technical teams to gather requirements, define solutions, support the full project lifecycle and drive value outcomes.
Health CareHospitalMedical
Responsibilities
Collaborate with stakeholders to gather and analyze business requirements for ServiceNow enhancements, integrations, new/modify catalogs and projects
Create process flows, data models, and wireframes to document requirements clearly
Translate business needs into functional and technical specifications and create user EPICS and Stories in ServiceNow Agile
Collaborate with developers to ensure requirements are clear and concise for development
Create and execute test cases; manage UAT with stakeholders and obtain user acceptance sign-off
Maintain documentation including workflows, data dictionaries, and training materials
Leverage business knowledge to drive process improvements and enhance system usability
Provide trainings to stakeholders
Work closely with ServiceNow developers to implement solutions
Monitor and support sprint and project activities, ensuring timely delivery
Facilitate communication among stakeholders and resolve conflicting requirements
Proficient in test case planning, QA/QC reviews
Experience maintaining sprint backlogs and supporting Agile ceremonies
Qualification
Required
Proficient knowledge and hands-on experience with ServiceNow suites ITSM, ITOM or ITAM
Experience maintaining sprint backlogs and supporting Agile ceremonies
ITIL v3/V4 Foundation certification
Experience implementing systems using Agile methodology
Skilled in facilitating large group meetings and mediating conflicting requirements
Strong analytical, problem-solving, and communication skills
The successful candidate will have excellent management and influencing skills, with a strong understanding of ITIL processes
Proficiency in tools such as Lucid charts, MS Word, MS Excel, Power point and collaborative platforms like MS Teams or Google Drive
Preferred
4-8 years of experience with IT SDLC processes preferred
Bachelor's degree in related field, or equivalent work experience, preferred
ServiceNow certifications (CSA, CIS-ITSM) is a plus
Benefits
Medical, dental and vision coverage
Paid time off plan
Health savings account (HSA)
401k savings plan
Access to wages before pay day with myFlexPay
Flexible spending accounts (FSAs)
Short- and long-term disability coverage
Work-Life resources
Paid parental leave
Healthy lifestyle programs
Company
Cardinal Health
Cardinal Health is a manufacturer and distributor of medical and laboratory products.
10001+ employees
H1B Sponsorship
Cardinal Health has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (128)
2024 (116)
2023 (140)
2022 (158)
2021 (106)
2020 (142)
Funding
Current Stage
Public CompanyTotal Funding
$1.08B2025-08-28Post Ipo Debt· $1B
2006-08-16Post Ipo Debt· $78M
1983-08-12IPO
Leadership Team
Aaron Alt
Chief Financial Officer
T
Tony Caprio
Executive Vice President
Recent News
2026-01-12
Fortune
2025-12-19
Company data provided by crunchbase