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Park Community Credit Union · 2 weeks ago

Video Teller (ITM)- Full Time

Louisville, KY

Full-time

Hybrid

Entry Level

1+ years exp

Park Community Credit Union is Kentucky’s largest Community Development Financial Institution focused on empowering communities and fostering belonging. The Interactive Services MSR provides essential support to members by handling their financial transactions and inquiries through remote service channels, ensuring compliance and a smooth service experience.

BankingCreditFinancial Services

Work & Life Balance

Responsibilities

Receive and process member financial transactions, including deposits, withdrawals and loan payments; transfer amounts from member accounts as directed. Post transactions to member accounts and maintain member records. Utilizing the Interactive Teller Machines (ITM), welcome members and provide routine information concerning accounts and services; directs members to branch staff for specific transactions or services unable to be performed by the ITM. Focus on communicating clear instructions to ensure ease of use, accuracy and efficiency with all transactions. Remain abreast of the ITM technology and delivery methods as they develop and/or change

Achieve individual goals and assist in reaching established department goals. Engage in conversations with members on Park’s products and services, when applicable

Keep manager informed of issues that may arise with the ITM when serving members

Perform other duties as assigned

Qualification

ITM technology knowledgeFinancial transaction processingCompliance knowledgeCustomer serviceVerbal communicationInterpersonal skills

Required

One year to three years of similar or related experience

A high school education or GED

Courtesy, tact, and diplomacy are essential elements of the job

Must have excellent verbal communication skills

Benefits

25 Flex days

Company

Park Community Credit Union

Park Community is Kentucky’s largest Community Development Financial Institution (CDFI) Credit Union, a mission driven organization owned by our members that exists to empower communities, fuel dreams, and cultivate belonging.

Founded in 1965

Louisville, Kentucky, USA

201-500 employees