Emory University · 3 weeks ago
Educational Analyst II - Emory College of Arts and Sciences
US-GA-Atlanta
Full-time
Onsite
Entry, Mid Level
2+ years expEmory University is a leading research university that fosters excellence and attracts world-class talent to innovate today and prepare leaders for the future. The Educational Analyst II will coordinate efforts to support the teaching and learning mission of the University, providing training and support for faculty in instructional technologies and course design. This role includes analyzing and testing upgrades, managing support requests, and developing resources to enhance academic technology deployment.
E-LearningEducationHealth Care
Responsibilities
Coordinates school-wide efforts that support the teaching and learning mission of the University
Supports departmental efforts that benefit the teaching and learning mission of the University
Acts as Incident Coordinator back-up to oversee team workflow and to ensure service level agreement expectations are met
Utilizes incident and service request software to manage and track support calls and tickets; interacts with customers to troubleshoot and resolve technical issues
Communicates and collaborates with the Service Desk to streamline troubleshooting issues, and provides assistance in improving processes for effective and efficient response
Analyzes customers' messages to determine best courses of action, resolve issues and answers efficiently, and improve processes for meeting future requests
Analyzes and tests upgrades to identify major and minor issues and upgrade inconsistencies
Analyzes and tests QA environments and system patches to make preparations for deployment to production, ensuring that use cases are created and business improvement objectives are met
Prepares and schedules training courses and workshops to provide users with numerous tools and functions
Delivers courses and workshops on educational topics and application features, providing expertise for tools based on users' needs
Drives the use of video and audio capture solutions to provide users with access to remote and archived training materials
Develops step-by-step documents, videos and web-based guides to support the user community and promote self-service
Consults with departments and professional schools to broadly apply best practices for instructional technologies and overall pedagogical quality
Consults with faculty on assessment techniques to report on learning outcomes
Reviews effectiveness of training programs and may implement improvements
Performs related responsibilities as required
Qualification
Required
A bachelor's degree and two years of experience in instructional and academic technology support or a related field, OR an equivalent combination of education, training and experience
Preferred
A master's degree and four years of experience in instructional design and academic technology or a related field, OR an equivalent combination of education, training, and experience
Company
Emory University
Emory University is an institute of higher learning and a private research university.
10001+ employees
H1B Sponsorship
Emory University has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (417)
2024 (370)
2023 (308)
2022 (266)
2021 (164)
2020 (162)
Funding
Current Stage
Late StageTotal Funding
$719.87MKey Investors
GettyNational Institutes of HealthHyundai Hope On Wheels
2025-08-20Grant· $0.28M
2024-11-13Grant· $15M
2024-08-28Grant· $0.4M
Leadership Team
Claire E Sterk
President Emerita and Charles Howard Candler Professor of Public Health
Gregory Fenves
Chancellor
Recent News
News-Medical.Net
2025-11-23
Genetic Engineering News
2025-11-06
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