Apply on Employer Site

Water Corporation · 3 weeks ago

Customer Service-Call Center Agent

Lady Lake, FL

Full-time

Onsite

New Grad, Entry Level

U.S. Water Services Corporation is a well-established and diverse water and wastewater utility organization specializing in utility maintenance, operations, engineering and construction services. The Customer Service Representative provides customer service and assistance regarding water utilities, handles inquiries and transactions, and maintains records of customer interactions.

BillingConsultingWaste ManagementWaterWater Purification

Work & Life Balance

Responsibilities

Provides customer service and assistance to customers and other departments regarding water utilities

Answers the phone and provides counter assistance by answering questions and providing information, researching billings or other data, taking payments for services, processing the information and printing receipts, and entering required data into electronic systems

Sets up and schedules service terminations by creating new accounts and service orders, updating customer accounts, taking payment arrangements and processing termination requests and cutoff processes

Processes information and/or monies received by entering information into the computer, posting transactions, verifying monies received

Expected to consistently perform daily tasks in a call center environment, requiring strict schedule adherence, while allowing schedule flexibility to meet business needs (nights, weekends, holidays, etc.). Daily tasks are repetitive and require long periods of time sitting in a cubicle area

Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken

Determine charges for services requested, collect deposits or payments, or arrange for billing