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DuraServ · 5 days ago

Training Facilitation Manager

Coppell, TX

Full-time

Onsite

Senior Level

7+ years exp

DuraServ is a growing, people-first organization seeking a Training Facilitation Manager who excels in delivering engaging, hands-on training for frontline teams, leaders, and sales professionals. The role focuses on facilitating and improving learning and development programs while partnering with leaders to align training strategies with business priorities and talent development goals.

Facilities Support ServicesMechanical EngineeringRetail

Responsibilities

Facilitate, develop, and evaluate instructor-led, virtual, digital, on-demand and on-the-job training programs

Lead enterprise new hire team member onboarding, role-based training, and competency-based learning programs

Facilitate learning journey programs and reinforce through coaching, field observation, and skill validation

Highly involved in top talent programs from talent assessments, talent reviews, and high potential professional development plans

Support training delivery for corporate events and supplier-related product training

Partner with sales leadership on cementing sales methodologies

Have a good understanding of applicable technologies that enable sales professionals to be more effective and efficient

Responsible for understanding our supplier providers and ensuring product training resources and events are current and readily available for sales to utilize in pitches, contracts, and building green field territories

Actively engaged in ensuring acquisition businesses are successfully integrated into the company’s training and development programs

Manage and maintain training content within the LMS (e.g., Litmos) and other TMS technologies, ensuring accessibility and relevance

Monitor and analyze training effectiveness through participant feedback, performance metrics, LMS reports and KPIs

Qualification

Training program designLearning Management SystemsFacilitation skillsData analysisSales methodologiesCustomer serviceQuality decision makingAccountabilityResults orientationCommunication skillsInitiativeGrowth driving