NRG Energy · 5 days ago
Continuous Improvement Intern
Houston, TX
Internship
Hybrid
InternNRG Energy is a Fortune 500 company that provides energy solutions and natural gas to millions of customers. The Continuous Improvement Intern will support initiatives aimed at enhancing operational efficiency and customer experience, working on real projects and collaborating with various teams to develop AI-assisted solutions.
EnergySolarWind Energy
Responsibilities
Support assessment of business rules, workflows, and process changes impacting Customer Care and Sales operations
Assist in identifying process improvement opportunities that drive operational efficiency or enhance customer experience
Conduct data gathering and basic analysis to support business cases or improvement recommendations
Assist in drafting process documentation, end‑user guides, and workflow step actions
Participate in testing system or process changes and help document test results
Update knowledge articles and internal communications related to implemented improvements
Support CI Analysts in coordinating with IT, Training, and operational teams for small improvement initiatives
Attend cross‑functional meetings to observe how business requirements are developed, communicated, and implemented
Help collect and organize feedback from stakeholders during evaluation of process changes
Assist in identifying opportunities for AI automation, insights, or workflow augmentation
Help gather requirements or user stories for simple AI‑enabled tools (e.g., knowledge assistants, automated reporting, workflow prompts)
Support basic testing, documentation, and rollout steps for AI-driven improvements
Help track project tasks, timelines, and deliverables for small process or system changes
Support preparation of presentations, reports, and status updates for leadership and project teams
Qualification
Required
Currently pursuing an undergraduate degree in Business, Industrial Engineering, Information Systems, Data Analytics, or a related field
Strong interest in process improvement, operational efficiency, customer experience, or AI transformation
Proficient in MS Office (Word, Excel, PowerPoint); basic Excel analysis skills preferred
Strong written and verbal communication skills
Detail-oriented, organized, and able to manage multiple small tasks simultaneously
Curious, proactive, and eager to learn in a fast-paced environment
Preferred
Exposure to business analysis, operations, or data analytics coursework
Familiarity with process mapping tools (Visio, Miro, Lucidchart) is a plus
Interest in AI technologies such as automation, natural language tools, or workflow augmentation (no coding required)
Basic understanding of project management principles
Company
NRG Energy
NRG Energy is an integrated power generation and supply firm that offers offsite solar, wind power, and smart grid retail services.
Founded in 1989
10001+ employees
H1B Sponsorship
NRG Energy has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (31)
2024 (19)
2023 (25)
2022 (14)
2021 (9)
2020 (25)
Funding
Current Stage
Public CompanyTotal Funding
$6.99BKey Investors
Public Utility Commission of Texas
2025-09-24Post Ipo Debt· $4.9B
2025-08-04Post Ipo Debt· $216M
2024-10-16Post Ipo Debt· $1.88B
Leadership Team
Lawrence S Coben
President, CEO and Chair of the Board
Anne C Schaumburg
Lead Independent Director
Recent News
2026-01-17
Company data provided by crunchbase