Manager/Director of Operations Support - B2C jobs in United States
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BRIX Recruiting Partners ยท 3 weeks ago

Manager/Director of Operations Support - B2C

positionOrlando, FL, United States
timeFull-time
remoteOnsite
seniorityLead/Staff, Director/Executive
date5+ years exp

BRIX Recruiting Partners is a rapidly growing $200M exterior remodeling company offering premium products. They are seeking a Manager/Director of Operations Support to lead and develop managers across various operational teams, standardize workflows, and implement process improvements to enhance efficiency and performance across the organization.

Staffing & Recruiting

Responsibilities

Lead, coach, and develop Managers across Signature Service, Ordering, Permitting, Scheduling, Service Coordination, and Fulfillment teams
Conduct weekly leadership reviews focusing on performance, workflow execution, staffing needs, and KPI updates
Standardize workflows for all centralized operations support functions
Implement lean process improvements to reduce cycle time, eliminate bottlenecks, and optimize accuracy
Ensure Managers maintain consistent communication, documentation accuracy, and timely updates in all systems
Oversee scheduling of technical measures, installations, inspections, and post-install work to maximize capacity
Ensure performance targets are met across scheduling efficiency, order accuracy, permit timelines, service completion, capacity utilization, and communication metrics
Serve as the strategic bridge between Operations Support and Sales, Installation, Service, Warehouse, and Market Leadership
Review and manage departmental KPIs including accuracy rates, cycle times, NPS drivers, and communication performance
Hire, train, and develop Managers while supporting succession planning and leadership development across the department
Support all Florida markets with onsite leadership during training, stabilization, or workflow realignment needs

Qualification

Operations managementProcess improvementLeadership experienceCustomer experienceData-driven mindsetTeam developmentCommunication skills

Required

5+ years of leadership experience in operations, service, administrative workflow, or customer experience within the home improvement industry
Experience leading multi-department, centralized operations or support teams
Comfort operating at a high project volume (8K+ projects a year)
The ability to lead managers and support multiple markets at different maturity levels
Strong process, SOP, lean improvement, and data-driven mindset

Benefits

Flexible compensation, base + bonus
Full benefits
401K & PTO
Relocation assistance

Company

BRIX Recruiting Partners

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EXPERT RECRUITERS SERVING COMPANIES NATIONWIDE Since 2011, our expert professional recruitment firm has focused solely on finding the best candidates for our client companies.
dateFounded in 2011
location
Chaska, MN, US
people-size11-50 employees
web-link
http://brixrecruiting.com/

Funding

Current Stage
Early Stage

Leadership Team

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Andrew Henke - Recruiter - Home Improvement and Roofing
Managing Partner - Home Improvement & Roofing Division
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Company data provided by crunchbase