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Beacon Hill · 3 weeks ago

Call Center Manager

Belmont, NC

Full-time

Onsite

Mid Level

$60K/yr - $60K/yr

Beacon Hill is seeking an experienced Call Center Supervisor to oversee a team in a fast-paced HVAC/home services environment. The role involves managing call center operations, ensuring exceptional customer service, and providing leadership support.

Staffing Agency

H1B Sponsor Likely

Responsibilities

Supervise and guide a team of CSRs and dispatchers; oversee daily workflow and performance

Dispatch 15-16 technicians daily for routine maintenance and service calls

Handle escalated customer issues and ensure high-level customer service standards

Train new hires in customer service and dispatch procedures; lead team meetings and quality control initiatives

Manage CRM systems and call center platforms, including ServiceTitan, Salesforce, and HubSpot

Monitor call types, customer interactions, and ensure proper flow of operations

Participate in leadership meetings and assist with interviewing and hiring decisions

Provide backup support for inbound/outbound calls and dispatching during peak times

Maintain platform integrity and oversee reporting for call center performance

Qualification

ServiceTitan experienceCall center operationsCRM experienceHome services backgroundOrganizational skillsCritical thinkingLeadership skillsCommunication skills

Required

ServiceTitan experience required

Background in home services trades (HVAC, plumbing, electrical, pest control, lawn care, or similar)

Strong understanding of call center operations and dispatching practices

CRM experience (Salesforce, HubSpot)

High school diploma or GED

Excellent organizational skills, critical thinking, and ability to provide constructive feedback

Strong leadership and communication skills; ability to handle urgent situations calmly

Availability during call center hours (M-F, 8:00 AM-6:00 PM) and flexibility for early emergencies

Benefits

Medical

Dental

Vision

Federal and state leave programs

Company

Beacon Hill

Glassdoor3.9

Beacon Hill was founded to set a new standard in search, career placement and flexible staffing.

Founded in 2000

Boston, Massachusetts, USA

1001-5000 employees

http://www.beaconhillstaffing.com

H1B Sponsorship

Beacon Hill has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2025 (38)

2024 (94)

2023 (76)

2022 (60)

2021 (77)

2020 (86)