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Auto-Chlor System · 2 weeks ago

Mechanical Support Technician

Memphis, TN

Full-time

Onsite

New Grad, Entry Level

$28/hr - $30/hr

Auto-Chlor System is a national service leader in the restaurant and hospitality industries, seeking a Mechanical Support Technician to provide mechanical and equipment-focused technical support. This role involves troubleshooting commercial dish machines and related mechanical equipment while developing training materials and documentation for the company.

CommercialIndustrialManufacturing

Responsibilities

Provide real-time mechanical troubleshooting support to field technicians via phone and video conferencing

Diagnose equipment performance issues involving mechanical, electrical, and chemical systems

Guide technicians step-by-step through troubleshooting when equipment is not functioning as intended

Assist in resolving chemical dispensing, dosing, and application issues

Identify patterns in recurring issues and escalate complex or unresolved cases appropriately

Partner with engineering, manufacturing, and operations teams to resolve field-reported issues

Develop and maintain troubleshooting guides, reference materials, and technical documentation

Create and update LMS training content focused on diagnostics and equipment functionality

Support new product rollouts by serving as frontline technical support

Maintain and update parts manuals and technical reference documentation

Assist branch teams with parts identification, part numbers, and ordering guidance

Qualification

Mechanical troubleshootingTechnical diagnosticsEquipment repairElectro-mechanical systemsTechnical documentationMS Office proficiencyVideo conferencing toolsCommunication skillsProblem-solving skills