Apply on Employer Site

ARC by ChargeItSpot · 2 weeks ago

Director of People and Culture

Philadelphia, PA

Full-time

Hybrid

Director/Executive

7+ years exp

ARC by ChargeItSpot is a rapidly growing company focused on providing device management solutions for frontline workers. The Director of People and Culture will establish a modern HR function, overseeing HR operations, employee relations, talent acquisition, and performance management to enhance organizational effectiveness.

Consumer ElectronicsMobileRetailRetail Technology

Responsibilities

Build and maintain HR policies, processes, and employee documentation that meet compliance standards in all states we operate

Partner with Humareso and Finance to manage compliance, reporting, and audits

Coordinate leaves of absence, workers’ comp, and employment verification

Oversee payroll and benefits accuracy in partnership with Finance and external vendors

Maintain employee records and ensure data integrity across HR systems

Serve as the primary point of contact for employee relations issues, partnering with Humareso as needed

Coach managers on handling performance issues, feedback, and communication with fairness and consistency

Lead engagement and recognition efforts that reinforce ARC’s values

Conduct regular pulse checks and recommend actionable improvements to leadership

Partner with department heads and our part-time recruiter to plan headcount, define roles, and improve hiring processes

Ensure new hires have a smooth onboarding experience with clear expectations and cultural integration

Establish consistent compensation and job-leveling frameworks as the organization scales

Manage and improve the company’s performance review and feedback processes

Train managers on goal setting, performance conversations, and employee development

Identify opportunities for training and growth, starting with manager development and compliance education

Implement a unified HRIS or PEO solution to streamline payroll, benefits, and compliance tracking

Create dashboards and reports that track headcount, attrition, engagement, and other key people metrics

Provide insights and recommendations to leadership on trends and organizational needs

Qualification

HR infrastructure buildingEmployment law knowledgeVendor relationship managementProgressive HR experienceCoaching managersHands-on environmentEmpathyStrategic thinkingDetail-oriented