isolved · 4 days ago
Customer Support Representative - FBA
Fremont, IN
Full-time
Onsite
Entry, Mid Level
2+ years expisolved is an employee experience leader, providing intuitive, people-first HCM technology. The Customer Support Representative will work as part of a team to ensure accurate and timely daily processing and telephone support, developing excellent customer service qualities to promote the growth of isolved Benefit Services.
Employee BenefitsFinancial ServicesHuman ResourcesProfessional ServicesSaaSSoftware
Responsibilities
Respond accurately to customer inquiries in a timely manner with a high degree of professionalism
Use probing questions to fully uncover the customer's needs
Use the "leave no stone left unturned" philosophy in all communications
Participate in either COBRA or FBA Customer Support phone queue to assist customers as needed
Schedule and conduct follow up on unresolved issues
Appropriately escalate issues for customers as prescribed by Infinisource standard operating procedures
Accurately document all communications
Accurately complete all assigned tasks
Participate in customer service training related to knowledge and skill enhancement
Additional duties as assigned
Qualification
Required
Experience with Microsoft Office products
Strong customer service, organizational and communication skills
Ability to multitask and work effectively in a fast paced environment
Ability to clearly communicate information both verbally and in writing
Knowledge of the principles and techniques of customer service skills; ability to deal diplomatically with irate individuals
Problem analysis, troubleshooting and problem solving skills
Ability to operate basic office equipment, e.g., computer terminals, printers, copy machines, telephone systems, facsimile machines
Ability to access, operate and maintain various software applications
Ability to perform routine mathematical computations and tabulations accurately and efficiently
High school diploma or equivalent required
2-3 years previous experience in a professional customer facing business office environment
Company
isolved
isolved is an employee experience leader, providing intuitive, people-first HCM technology.
1001-5000 employees
Funding
Current Stage
Late StageTotal Funding
$350MKey Investors
Goldman Sachs Alternatives
2025-08-08Secondary Market· $350M
2011-09-20Private Equity
Leadership Team
James Norwood
Non Executive Board Director
Recent News
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