Pero Family Farms Food Company LLC · 1 month ago
Client Service Coordinator
Delray Beach,FL,US
Full-time
Onsite
Mid Level
3+ years expPero Family Farms Food Company LLC is a market share leader in organic farming and food processing. The Client Services Coordinator is responsible for supporting the Client Services team through order management, communication, and problem-solving to enhance client satisfaction and ensure efficient operations.
AgricultureFarming
Responsibilities
Receive and process client orders accurately and efficiently
Coordinate with internal teams to ensure timely delivery of orders
Address any issues or concerns related to orders, such as delays or quality issues
Maintain accurate records of client interactions, service requests, and resolutions using designated software systems
Support your team so that they can promptly respond to client requests, providing accurate information and addressing concerns effectively
Learn to review reports and analyze data to track client satisfaction levels, service metrics, and identify areas of improvement
Proactively communicate trends and forecasting insights to Managers to facilitate strategic decision-making and ensure alignment with the client’s needs
Collaborate with cross-functional teams such as sales, operations, and finance to coordinate resources, schedule appointments, and resolve any service-related issues
Help support your Client Services team to better build and maintain strong relationships with clients, understanding their unique requirements and preferences to deliver personalized service
Proactively identify and address potential issues or challenges that may impact client satisfaction
Implement corrective actions to prevent recurring issues and improve overall client experience
Assist and train other support service staff and sales representatives to ensure all sales processes are complete and customers’ needs are met
Proactively answer phones and emails
Assist in trouble reports and placement of rejected products
Act as a liaison to Directors, Managers, and Coordinators during company trips, customer visits, meetings, vacations, etc
Assist with additional tasks and/or projects as asked
Qualification
Required
Bachelor's degree in business administration, supply chain management, or a related field
3+ years of proven experience in client services, customer relations, or account management, preferably in the food manufacturing industry
Strong communication (written and verbal) and interpersonal skills, with the ability to build rapport and collaborate with internal and external teams
Excellent organizational and multitasking abilities, with a keen attention to detail in a fast-paced environment
Proficiency in project management tools and CRM software, as well as Microsoft Office suite
Benefits
401(k)
Health, Dental, Vision Insurance and more
Paid Time Off (PTO)
Company
Pero Family Farms Food Company LLC
Pero Family Farms is a 5th generation family farming company – growing a large variety of fresh vegetables like Snipped Green Beans and Mini Sweet Peppers for families in the USA and Canada.
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Nathan Hopfinger
CFO
Austin Hollins
Chief Supply Officer
Company data provided by crunchbase