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Shields Health Solutions · 5 hours ago

Pharmacy Refill Technician

Irving, TX

Full-time

Onsite

Entry, Mid Level

1+ years exp

Shields Health Solutions is a healthcare company focused on providing integrated support for specialty medications. The Pharmacy Refill Technician will ensure accurate and timely filling and delivery of medications while assisting patients through the refill process and coordinating with pharmacy staff.

BiopharmaHealth CareMedicalPharmaceutical

Growth Opportunities

Responsibilities

Always show kindness and compassion while providing knowledgeable and courteous assistance to patients, providers and pharmacy team members

Make assigned outbound patient refill phone calls and complete the patient refill requests in a timely manner

Answer, resolve and triage inbound inquiries appropriately

Clarify prescription orders with pharmacist and/or clinician as appropriate

Proactively coordinate medication refills including data entry and ensuring correct days supply is entered for all fills

Following through with claim adjudication and troubleshooting and reject codes

Partnering with pharmacy to ensure proper in-stock of medications

Identify medications requiring special storage and/or handling such as hazardous medications and/or refrigerated medication

Identify supplies necessary for select medications such sharps containers, needles/syringes, alcohol swabs, Band-Aids

Properly discontinuing patients off service when appropriate

Documenting work appropriately across all systems

Manage, organize, and update relevant data using database applications

Other duties that facilitate patient access to medications as assigned

Apply observations and recommendations to operational issues, increased productivity, quality, and customer-service standards

Identify trends, resolve problems, recommend improvements, implement change

Actively participate in process improvement initiatives

Act as a value-added business partner to stakeholders throughout the organization

Protect organization's value by keeping information confidential

Maintain updated knowledge by participating in educational opportunities; reading professional publications; maintaining networks; participating in professional organizations