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The Trustees of Reservations · 3 weeks ago

Seasonal Customer Service Associate (Crane Estate)

United States

Full-time

Remote

New Grad, Entry Level

The Trustees of Reservations is seeking a Seasonal Customer Service Associate to join their team. This role involves providing excellent customer service in a public-facing capacity while working collaboratively with colleagues and managing multiple tasks efficiently.

Communities

Responsibilities

Work collaboratively with colleagues

Proactive and resourceful problem solver

Dedicated to getting the right answer through research and deductive reasoning

Self-motivated and able to work without close supervision

Highly organized and detail-oriented

Able to prioritize multiple tasks and establish and meet deadlines

Excellent customer service communications skills both verbal and written

Positive and professional phone manner

Fluency with Microsoft Office suite

Familiarity with ACME or comparable ticketing software preferred

Familiarity with Help Desk software preferred

Familiarity with Trustees website

Qualification

Customer service experienceMicrosoft Office suiteACME ticketing softwareHelp Desk softwareProblem solverHighly organizedPositive phone mannerTeam playerSelf-motivatedCommunication skills

Required

Associates or Bachelors degree in customer service, hospitality, or a related field, as well as experience in a public-facing customer service role

Team player with strong commitment to work collaboratively with colleagues

Proactive and resourceful problem solver, dedicated to getting the right answer through research and deductive reasoning

Self-motivated and able to work without close supervision

Highly organized and detail-oriented

Able to prioritize multiple tasks and establish and meet deadlines

Excellent customer service communications skills both verbal and written

Positive and professional phone manner

Fluency with Microsoft Office suite

Current authorization to work in the United States - a candidate must have such authorization by his or her first day of employment

A satisfactory criminal background (CORI) check

Preferred

Familiarity with ACME or comparable ticketing software

Familiarity with Help Desk software

Familiarity with Trustees website www.thetrustees.org

Benefits

Sick Time: 40 hours of paid sick time upfront.

Reciprocity: Employees have access to free and discounted admission and membership to more than 50 nearby museums and cultural institutions.

Discounts: Enjoy free entry to all Trustees properties, discount event tickets, and discounted merchandise at our stores and on stays at our inns.

Company

The Trustees of Reservations

Founded by landscape architect Charles Eliot in 1891, The Trustees has, for more than 125 years, been a catalyst for important ideas, endeavors, and progress in Massachusetts.

Founded in 1891