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AMPP: Association for Materials Protection and Performance · 3 weeks ago

Director Education, Operations

Houston, TX

Contract

Hybrid

Lead/Staff, Director/Executive

5+ years exp

AMPP: Association for Materials Protection and Performance is seeking a Director of Education Operations to lead the transition to a market-driven education model. This role is responsible for the operational execution of global education programs, ensuring alignment with business strategy and quality standards while collaborating with various stakeholders to enhance learner experiences.

IndustrialProfessional ServicesTraining

Growth Opportunities

Responsibilities

Build and execute the operational strategy for market driven, agile education delivery aligned with AMPP’s strategic objectives and growth priorities

Oversee the planning, coordination, and execution of global education offerings, including in person, virtual, and self directed programs

Ensure consistent, high quality delivery across regions through standardized processes, service models, and governance frameworks

Apply a customer journey and service design mindset to continuously improve learner and partner experiences

Develop, implement, and refine operational processes, standards, and controls to support scalable global education delivery

Establish and maintain governance models that ensure operational consistency, accountability, and quality across education ecosystems

Ensure adherence to organizational policies, accreditation standards, partner agreements, and regulatory requirements related to education operations

Promote inclusive, accessible, and learner centered operational practices aligned with AMPP’s CLASS values: Connect, Listen, Anticipate, Simplify, Serve

Partner with instructors, facilitators, licensees, hosts, vendors, and internal leaders to ensure seamless logistics and communication

Collaborate with Education Portfolio Managers, Learning Systems, Learning Innovation leaders, Market Leads, and Country Managers to support global education growth

Support identification and research of new education markets and delivery models through forward looking operational planning

Design, implement, and maintain Education Operations KPIs, dashboards, and performance metrics

Deliver regular reporting packages highlighting operational activity, risks, capacity, service levels, and value delivered

Use data and analytics to drive continuous improvement, capacity planning, and informed decision making

Manage the Education Operations budget, including vendor contracts, invoices, accruals, chargebacks, and forecasting

Partner with Finance to ensure accurate financial reporting, cost controls, and operational forecasting

Support strategic planning through disciplined budget management and operational insights

Lead, coach, and develop Education Operations Managers and their teams

Oversee hiring, onboarding, training, performance management, recognition, and issue resolution

Monitor workload, capacity, and service level commitments, adjusting priorities and resources as needed

Foster a culture of accountability, collaboration, and continuous improvement

Qualification

Education Operations StrategyBudget ManagementPerformance ManagementAnalytical SkillsTechnical ProficiencyStakeholder CollaborationCommunication SkillsProblem Solving

Required

Bachelor's degree in Business Administration, Operations Management, Education Management, Instructional Systems, or a related field

Minimum 5 years of experience overseeing global, distributed education or training ecosystems at scale

Minimum 3 years of experience leading managers with accountability for performance, development, and engagement

Minimum 3 years managing complex operational budgets, P&L responsibility, or multi service delivery models

Ability to read, analyze, and interpret business materials, professional publications, technical procedures, and governmental or regulatory requirements

Strong written and verbal communication skills, including the ability to prepare reports, business correspondence, and operational documentation

Ability to present information clearly and effectively to executives, managers, partners, instructors, vendors, and other stakeholders, including executive level reporting and presentations

Ability to read and interpret financial statements and operational reports; calculate and analyze operational metrics, forecasts, and performance indicators; and apply concepts such as ratios, percentages, and business analytics to practical operational and financial decision making

Demonstrated ability to use data to inform planning, performance improvement, and resource allocation

Ability to solve practical problems and manage competing priorities in dynamic, fast paced environments where limited standardization may exist

Ability to interpret and apply instructions provided in written, verbal, diagrammatic, or schedule based formats

Capacity to analyze, interpret, and align complex partner, market, and operational needs with education delivery objectives

Proficiency with standard productivity tools, spreadsheets, and reporting applications

Experience using project management systems, CRM platforms, and learning, association, or enterprise systems to track performance, manage workflows, and support operational delivery

Ability to quickly learn and effectively use AMPP specific systems and technologies

Ability to sit for extended periods, use standard office equipment, and occasionally stand, walk, or lift up to 25 pounds

This role requires some domestic and occasional international travel (up to 25%)