Lovering Auto Group ยท 3 weeks ago
Business Development Center (BDC) Sales Manager
Nashua, NH
Full-time
Onsite
Mid, Senior Level
$75K/yr - $125K/yrLovering Auto Group is seeking an experienced and driven Sales BDC Manager to lead their Business Development Center. This role is critical in driving showroom traffic, improving lead conversion, and elevating the customer experience.
AutomotiveE-CommerceProfessional Services
Responsibilities
Lead, coach, and develop a team of BDC representatives
Personally work leads: respond to internet inquiries, conduct outbound follow-up, set appointments, and support the sales pipeline
Oversee lead management processes to ensure fast, consistent follow-up
Utilize CRM tools for reporting, workflow optimization, and accountability
Partner with Sales Managers to improve appointment-to-show and appointment-to-sold performance
Create scripts, templates, workflows, and customer engagement strategies
Develop daily, weekly, and monthly reporting on key performance indicators, including response time, contact rate, and appointment set/show/sold ratios
Collaborate with marketing to ensure message consistency and improve lead conversion
Qualification
Required
Proven success in a sales BDC, internet sales, or BDC leadership role
Comfortable managing people while also personally working leads
Strong communicator with excellent phone, email, and text skills
Organized, data-driven, and process-focused
CRM experience (eLeads preferred)
Motivated by growth, results, and team success
Benefits
Full benefits package (medical, dental, vision, 401k)
3 weeks paid time off
Ongoing training and professional development opportunities
Company
Lovering Auto Group
Lovering Volvo was established in May of 1996 by Rich and Linda Lovering in Concord NH.
Founded in 1996
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
Vanessa Delegas
CEO & Owner
JK Delegas
Owner, CFO & COO
Company data provided by crunchbase