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Philadelphia Corporation for Aging · 19 hours ago

Resource Coordinator

Greater Philadelphia

Full-time

Onsite

Entry, Mid Level

$38K/yr - $44K/yr

3+ years exp

Philadelphia Corporation for Aging is a nonprofit organization dedicated to improving the quality of life for older adults and individuals with disabilities. The Resource Coordinator will oversee social service programs at the senior center, providing one-on-one assistance to participants and connecting them with necessary resources.

Elder CareHealth CareLegalNon ProfitWellness

Responsibilities

Provides exceptional customer service ensuring all potential and current participants are welcomed to the center and linked to available programs, activities and services

Works with participants and potential participants assessing their appropriateness for the Center and assisting them in navigating all available resources both internal and external

Meets with participants individually, as needed, to identify their specific needs and guide them in securing pertinent assistance such as housing, behavioral health, food insecurity, and energy/utilities

Collaborates, as needed, with other staff members and collateral contacts to provide appropriate and complete service to participants

Assists consumers with benefits and entitlements applications

Maintains current, accurate, and well documented social service records, including updating and maintaining information in Copilot

Responds to community inquiries for information and assistance and presents in the community as needed

Has knowledge of and performs an expected role in Fire Prevention and Disaster planning as required by the Senior Community Standards of Operation

Demonstrates knowledge of and adherence to the center’s mission, philosophy, and core values

Maintains confidentiality of internal as well as participant information

Assists with center marketing and outreach efforts including representing the Center at community events as needed

Attends required meetings and trainings to stay informed of community resources and available services

Manages program operations in the absence of the Center Director

Other duties as assigned

Qualification

Social work knowledgeCustomer serviceData tracking systemsOffice 365Cultural sensitivityEffective communicationRelationship building

Required

Bachelor's degree in social work or related field OR minimum of three years' experience working with active older adult population

Knowledge of the principles, practices, and techniques of social work and potential referral sources and how to access them

Knowledge of the functions and resources of public and private social welfare agencies

Ability to maintain effective working relationships with staff, participants, and the community

Demonstrated ability to present ideas effectively both orally and in writing

Demonstrated understanding of and respect for cultural and socio-economic differences among the consumer population

Demonstrated ability to work with participants (clients in other settings) linking them with resources both in person and online

Ability to effectively utilize technology such as data tracking systems (Copilot/SEPTA ACCESS), Office 365, and associated systems

Pre-employment physical

Drug testing

Criminal history clearance

Benefits

Medical, prescription drug, vision, and dental coverage

Flexible spending plan (health and dependent care)

EAP, life insurance, short- and long-term disability insurance

Pre-tax commuting, and parking benefits

403(b) retirement plan with employer contributions and optional employee pre-tax contributions.

Annual paid time off and vacation will be based upon tenure (Note: vacation and personal days are front loaded and are pro-rated if date of hire is not January 1st; sick days are accrued based on hours worked).