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Phreesia · 8 hours ago

Senior Client Experience Associate

United States

Full-time

Remote

Mid, Senior Level

$110K/yr - $120K/yr

3+ years exp

Phreesia is a company dedicated to transforming healthcare delivery and enhancing the patient experience. They are seeking a Senior Client Experience Associate to manage relationships with digital advertising agency buyers and Life Science companies, focusing on delivering effective patient engagement and HCP digital campaigns.

Health CareHospitalInformation TechnologyMedical

Responsibilities

Generate new business with media/advertising buying agencies/AORs/Life Science companies for appropriate brands that have patient-facing and HCP-facing strategic imperatives

Leverage your account management experience, strong organizational and time management skills to foster healthy relationships with all levels of customers (virtually and in-person) that allow you to share our capabilities through presentations and listen for brand leads

Manage client relationships through organizational changes and follow pharmaceutical industry trends, new product launches, and client-specific news daily

Work with a great deal of independence with support from CE Managers to prepare/present advertising/campaign capabilities presentations and product demonstrations with the goal of increasing opportunities and hit sales goals

Develop strategic and creative account plans for managing digital advertising agencies/life science companies and their respective brand opportunities, complete advertising media agency RFP templates and ensure that Phreesia is included in such proposals

Collaborate internally across Network Solutions teams and provide support to Senior CE team member

Qualification

Digital sales experienceClient managementHealthcare experienceAccount managementPresentation skillsProblem-solvingOrganizational skillsTime managementCollaborationCommunication

Required

Bachelor's degree required

3+ years of experience in digital sales, account or client-facing role at a media or creative agency, healthcare publishing or pharmaceutical digital advertising

Healthcare experience required

Familiarity with digital media vernacular from a brand awareness perspective based on campaign insights/measurement

Expertise working with clients and creating presentations using PowerPoint that “WOW!” the customer and lead to securing new business

Strong client management and problem-solving skills

Ability to generate new business with media/advertising buying agencies/AORs/Life Science companies

Strong organizational and time management skills

Ability to manage client relationships through organizational changes and follow pharmaceutical industry trends, new product launches, and client-specific news daily

Ability to work with a great deal of independence with support from CE Managers

Ability to prepare/present advertising/campaign capabilities presentations and product demonstrations

Ability to develop strategic and creative account plans for managing digital advertising agencies/life science companies and their respective brand opportunities

Ability to complete advertising media agency RFP templates and ensure that Phreesia is included in such proposals

Ability to collaborate internally across Network Solutions teams and provide support to Senior CE team member

Preferred

Point of Care, Out of Home, Programmatic, Pharmaceutical (DTC and/or HCP), and/or OTC experience highly valued

Enthusiasm to connect with clients outside of a business office in social settings within the NYC area adjacent areas as well as occasionally travel to clients outside of the NYC area