SEBPO · 4 weeks ago
Senior Account Manager – Strategic BPO Partnerships
Marlton, NJ
Full-time
Hybrid
Senior Level
5+ years expSEBPO is seeking a Senior Account Manager who will take ownership of complex, multi-channel client partnerships. This role involves managing high-value client accounts, ensuring satisfaction and growth, while collaborating with various teams to execute strategies effectively.
AdvertisingCRMMarketing
Hiring Manager
Justine Espina
Responsibilities
Own and manage a portfolio of high-value client accounts, ensuring satisfaction, retention, and growth
Act as a strategic advisor, proactively identifying and capitalizing on revenue opportunities
Lead Quarterly Business Reviews (QBRs) and Executive Briefings to communicate value, KPIs, and ROI
Collaborate cross-functionally with Delivery, Operations, and Implementation teams to ensure seamless execution
Build relationships with senior stakeholders across client organizations, understanding their evolving business goals
Accurately maintain Salesforce pipeline (Commit/Outlook/Upside) and forecasting
Travel as needed to visit clients and strengthen partnerships
Qualification
Required
Currently in a client-facing Account Manager role with a proven track record of growing BPO or outsourcing client accounts
5+ years of experience in BPO, Managed Services, or outsourcing
Strong executive presence with the ability to present and negotiate at senior levels
Comfortable with data storytelling and using KPIs to drive decision-making
Skilled in cross-functional collaboration and client engagement strategy
Preferred
Experience working with delivery centers in global regions such as LATAM, APAC, or South Asia
Familiarity with marketing services, digital operations, or offshore staffing
Proficiency in Salesforce and Google Workspace
Company
SEBPO
SEBPO transforms operational complexity into a seamless, strategic advantage.
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Matthew Kochan
Co-Founder
Company data provided by crunchbase