The Engineer UK · 2 weeks ago
Fire & Security Technical Support Engineer
Chester, IL
Full-time
Hybrid
Mid, Senior Level
£40K/yr - £50K/yrThe Engineer UK is a growing national business seeking a Fire & Security Technical Support Engineer to join their Branch Support Team. This role involves providing technical support, training, and development across the UK-wide franchise network, along with hands-on assistance for maintenance, installation, and commissioning activities.
AdvertisingBroadcastingInternetNewsPublishingVideo
Responsibilities
Act as the primary technical support contact for all franchise branches, resolving technical queries via phone, email, Teams or on-site visits
Provide expert troubleshooting for fire alarm, intruder alarm, CCTV and access control systems
Support branches with complex commissioning, fault-finding, installation queries and system integration
Assist with designs, specifications, quotations and site surveys when required
Deliver structured training sessions, toolbox talks and development pathways for engineers and apprentices
Maintain an up-to-date understanding of relevant British Standards, legislation, and industry best practice
Create and maintain technical documentation, guidance notes, and standardised procedures
Support internal technical compliance audits and help branches prepare for external audits
Provide structured mentoring to new franchise branches, including: Joint site visits, Guided surveys and opportunity identification, Installation and maintenance best practice, Client meetings to support relationship-building, Helping prepare professional costings, quotations and proposals (using Uptick)
Feed back insights from branch visits to senior management to drive continuous improvement
Support branches in building technical credibility with clients, ensuring consistent service quality
Work collaboratively with Head Office teams (Operations, Compliance, Training and Franchise Development)
Qualification
Required
Experience in commissioning fire and security systems is essential
Strong hands-on experience with fire alarm and security system installation, servicing and commissioning. (Typical systems: addressable fire alarms, conventional alarms, intruder alarms, CCTV, access control.)
Demonstrable experience working at senior engineer, lead engineer or technical support level
Good working knowledge of relevant standards: BS5839, BS5266, BS EN54, NSI/NACOSS requirements
Competence with system design, survey work, quotations and documentation
A natural problem-solver with a calm, supportive approach
Excellent communicator - able to translate technical detail into clear guidance
Strong documentation and organisational skills
Confident in front of customers and comfortable providing leadership to engineers
Able to travel nationally with overnight stays when required
Full UK driving licence
Preferred
Multi-brand experience (e.g., Advanced, Kentec, Morley, Siemens, Texecom, Galaxy, Paxton, Avigilon, Hikvision etc.)
Experience mentoring younger engineers or delivering technical training
Experience within a franchise or multi-site engineering environment
Previous involvement with technical auditing, compliance or quality assurance
Benefits
Performance-related company bonus scheme
Company vehicle
Laptop, tablet and/or mobile phone
25 days annual leave + bank holidays
Additional day off for your birthday
Private medical insurance
Company pension
Regular team-building days and nights out
Recognition awards for outstanding performance
Ongoing training, development, and career progression opportunities
Company
The Engineer UK
Founded in 1856 by Edward Charles Healey, The Engineer is a London-based monthly magazine covering the latest innovations in engineering and technology in the UK and internationally.
Founded in 1856
2-10 employees
Funding
Current Stage
Early StageCompany data provided by crunchbase