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NorthStar Memorial Group · 3 weeks ago

Community Development Advisor

Thonotosassa, FL

Full-time

Onsite

New Grad, Entry Level

NorthStar Memorial Group is seeking a Community Development Advisor responsible for generating pre-need sales in the assigned market area. The role involves building community relationships, conducting presentations, and providing exceptional customer service to guide families in their preplanning decisions.

Information Technology

Responsibilities

Actively builds relationships in the community to educate and guide families in their preplanning decisions

Excels in his/her ability to set an appointment, give a preplanning guide presentation, and product presentation

Provides professional park tours of each location within their area

Completes paperwork timely, neatly and accurately, including all specific requirements for contract processing

Actively tracks all sales activity and ratios to measure areas of strength and areas that need improvement

Uses CRM to track all contacts and ensure professional follow-up

Contacts new and existing customers to discuss how specific products or services can meet their needs

Prospects daily using multiple methods including cold calling, door knocking, mailers, seminars, and outside events

Provides world class customer service, a positive attitude, and a willingness to do 'Whatever it takes'

Keeps current in areas as they relate to our profession (veteran’s benefits, social security benefits, end of life decisions, etc.)

Builds relationships with church’s, civic groups, veteran organizations, hospice, senior living, & other community groups. Once relationships are established, pre-planning seminars are scheduled and conducted in accordance with NorthStar Memorial Groups established program

Works multiple prospecting avenues such as, 'web leads, Seminars, park patrolling, file reviews, direct mail, and all other prospecting methods in accordance with NorthStar’s sales playbook

Schedules 10-12 Pre-Need appointments each week that are tracked in the CRM

Answers telephone inquiries about cemetery products and services pre-need planning

Attends training programs scheduled with sales leaders and regional leadership