Lenovo · 3 weeks ago
Enterprise Pro Online Solution Planning Manager
Morrisville, NC
Full-time
Onsite
Senior Level, Lead/Staff
8+ years expLenovo is a global technology powerhouse focused on delivering Smarter Technology for All. The Enterprise Pro Online Solution Planning Manager will drive improvements in e-commerce systems and processes for Lenovo’s largest direct customers, enhancing customer experience and collaboration across teams.
ComputerConsumer ElectronicsElectronicsHardwareMobileWearables
Responsibilities
Optimize online customer self-service for Lenovo’s largest customers and ensure related internal sales, order management, and service delivery process efficiencies. Continuously improve customer experience to increase satisfaction
E2E Process & functional product ownership: Become an expert in assigned customer and sales support solutions, guiding enhancements and process improvements to drive customer and Lenovo success
Collaborate on AI and automation initiatives: Partner with business units and IT teams to explore how AI and automation can be applied to optimize customer tasks, sales support processes, and user outcomes
Project manage delivery of new functionality: Analyze the end-to-end impact of proposed process or functional changes, proactively identifying risks, dependencies, and manage mitigation strategies
Collaborate with Lenovo’s product groups (Intelligent Devices, Infrastructure Solutions and Solutions and Services Group) and with stakeholders across Sales Operations, Digital Transformation, and IT to align on strategy, plans and execution
Drive insights and innovation: Use customer and process stakeholder feedback to uncover pain points and deliver actionable improvements
Lead communication and change: Package and present improvements clearly to all stakeholders — including executives — and ensure process stakeholders understand updates and value proposition
Support issue resolution: As the process and functional subject matter expert, identify root causes and assist with driving resolution of issues for long-term improvement
Qualification
Required
Bachelor's degree in Business, Computer Science, Operations, Marketing, or a related field (master's degree a plus)
8+ years relevant work experience in sales to large organizations, sales enablement, digital transformation, or related roles
Preferred
Direct experience with CRM platforms, and e-commerce platforms
Proven ability to analyze sales processes and data to drive meaningful improvements
Track record of managing cross-functional initiatives and collaborating with required teams
Deep understanding of sales processes with large organizations and the digital tools that enable them
Demonstrated ability to take initiative, identify opportunities, and drive improvements with minimal direction
Strong communication and stakeholder management skills — comfortable presenting to customers, sales teams and executives
Analytical mindset with project management experience
Customer-centric approach to process design and functional enhancement
Curious and adaptable, thriving in an environment with many opportunities
Company
Lenovo
Lenovo Group is a computer technology company that manufactures personal computers, smartphones, televisions, and wearable devices.
10001+ employees
H1B Sponsorship
Lenovo has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (76)
2024 (52)
2023 (75)
2022 (82)
2021 (58)
2020 (67)
Funding
Current Stage
Public CompanyTotal Funding
$3.35BKey Investors
Alat
2025-01-08Post Ipo Debt· $2B
2024-04-01Post Ipo Debt· $500M
2017-10-03Post Ipo Equity· $500M
Leadership Team
Yang Yuanqing
Chairman & CEO
Greg Huff
CTO, CSO, and SVP of Development, Quality, and Customer Care, Infrastructure Solutions Group
Recent News
2026-01-14
Company data provided by crunchbase