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Rechat · 3 weeks ago

Technical Account Manager - Enterprise SaaS

United States

Full-time

Remote

Senior Level

5+ years exp

Rechat is building the next generation of enterprise real estate technology. They are seeking a Technical Account Manager to serve as a trusted technical partner for their enterprise customers, ensuring high-quality technical guidance and support while driving adoption and resolving complex challenges.

DatabaseSearch EngineSoftware

Responsibilities

Serve as the primary technical point of contact for assigned enterprise accounts

Partner with customers to understand their technical environments, workflows, and business objectives

Provide proactive technical guidance during onboarding, implementations, and ongoing account management

Troubleshoot and resolve complex technical issues in collaboration with Engineering and Product teams

Translate customer needs into clear technical requirements and advocate internally on their behalf

Support integrations, data flows, APIs, and platform configurations as needed

Identify risks, gaps, or opportunities for optimization and recommend solutions

Maintain strong documentation and clear communication with internal and external stakeholders

Contribute to process improvements, knowledge sharing, and scalable support practices

Qualification

Technical Account ManagementSaaS PlatformsProblem-SolvingCross-Functional CollaborationTechnical CommunicationOrganizational SkillsCustomer-Focused MindsetCreativity