Verifone · 1 month ago
Repair Manager
Clearwater, Florida, United States
Full-time
Onsite
Entry, Mid Level
2+ years expVerifone is a leader in the electronic payment technology industry, known for its innovative payment solutions. The Repair Manager will oversee reverse logistics and repair operations, focusing on vendor management, customer experience, and operational excellence, while collaborating with cross-functional teams to ensure high-quality service delivery.
Financial ServicesHardwarePaymentsRFID
Responsibilities
Handle daily escalation points between Verifone and repair vendors in US and Canada
Schedule and drive operational meetings with vendors as well as client-repair reviewing meetings to monitor performance and provide guidance as needed
Evaluate vendor capacity and velocity for current and future business needs
Monitor vendor’s repair and return KPI metrics, Priority Exchange SLA performance, and Priority Exchange minimum stock program
Work with quality group on evaluating AFR for all clients
Implement and drive cost saving initiatives and approve costing for all pricing quotes within scope of business (special projects, refurbish initiatives, etc)
Monitor and manage project performance with repair vendor developing requirements and expectations
Develop, manage and distribute repair related reporting as needed
Coordinating work of various functional groups such as Operations, IT, Quality, Supply Chain, Planning/Scheduling, and Finance
Understand and drive customer expectations for priorities
Identify areas of non-conformance and drive remedy plans with vendor
Ensure quality standards are consistently met with the support of the quality team leading the charge
Provide input of ideas for continual process improvements as well as implementation of new processes
Audit vendor(s) invoices for the reverse logistics
Manage customer facing team of repair analyst agents responsible for intaking customer questions, concerns and escalations regarding all repair and reverse logistics activities
Qualification
Required
Minimum of 2 years of experience working in operations leadership, vendor management or repair management
Minimum of 2 years of experience as a people manager
Excellent verbal and written communication skills
Able to work effectively both independently and as part of a team
Detail-oriented, organized, and efficient in your work approach
Strong proficiency in Microsoft Excel
Speak and write English fluently
Positive, solution-oriented mindset
Preferred
Experience with Tableau
Experience with Salesforce
Experience with SAP Business Objects
Company
Verifone
VeriFone is a California-based company that designs, markets, and services electronic payment solutions.
1001-5000 employees
H1B Sponsorship
Verifone has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (15)
2024 (5)
2023 (11)
2022 (15)
2021 (14)
2020 (17)
Funding
Current Stage
Public CompanyTotal Funding
$235M2025-04-01Private Equity· $235M
2018-04-09Acquired
2005-04-29IPO
Leadership Team
Ozgur Ozvardar
VP & General Manager, Turkey, Middle East and Northern Africa
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Company data provided by crunchbase