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Allergan Aesthetics, an AbbVie Company · 2 weeks ago

Program Experience Manager

Austin, TX

Full-time

Onsite

Senior Level

$82K/yr - $158K/yr

5+ years exp

AbbVie is a company dedicated to discovering and delivering innovative medicines and solutions. The Program Experience Manager will be responsible for enhancing customer experience and overseeing the daily operations of the AMI Training Centers, ensuring high levels of satisfaction and effective program delivery.

BeautyManufacturingPharmaceuticalWellness

Responsibilities

Support the end-to-end customer experience for the AMI Training Center Programs by organizing and coordinating all onsite program operations and hospitality

Serve as the primary point of contact for programs held at the AMI Training Center Austin location, including day-to-day activities for AMI Training Center Programs and all other corporate programs and events

Maintaining the training center facilities by monitoring the physical space and coordinating with facilities as needed

Carrying out daily operational tasks during educational programs, such as food and beverage management, site setup and preparation, and overall site management

Oversee vendor relationship management and budget, inclusive of sourcing and managing contracts, handling PO procurement, and AP submissions

Maintain inventory of supplies and materials used for training programs and events within the center

Manage cross-charging process for all non-AMI Immersive events and programs held at the AMI Training Center in Austin

Manage the HCP transparency reporting process for all AMI Immersive programs

Collaborate with cross-functional partners to ensure seamless program integration

Address issues promptly and effectively and ensure timely resolution of customer inquiries and concerns

Develop and maintain a high level of knowledge of Allergan Aesthetics products and programs

Perform other duties as assigned

Qualification

TrainingDevelopmentHospitalityMicrosoft WordMicrosoft ExcelCventTechnology integrationInterpersonal skillsOrganizational skillsCommunication skillsFlexibilityAttention to detailSelf-motivated

Required

Bachelor's degree is required

5+ years of experience in training and development and/or hospitality is required

Excellent interpersonal/relationship building and communication skills

Strong organizational skills and the ability to meet deadlines in a very fast-paced environment

High degree of flexibility in adapting to a rapidly changing environment

High level of accountability, reliability, agility, and responsiveness

Keen eye for detail, and unmatched enthusiasm for hospitality

High-energy, self-motivated and task oriented

Comfortable integrating technology into center initiatives

Must be proficient in the use of Microsoft Word, Excel and Outlook

Flexibility in work hours and overtime (including weekends) is required

Role is based in Austin, TX

Ability to travel up to 20% + domestically (including overnight) is required

Valid driver's license issued by the state in which the individual resides, good driving record

Responsible for performing all duties in compliance following the appropriate regulations and all other international regulatory requirements with which Allergan Aesthetics complies

Ability to read, understand and abide by company procedures

Ability to define problems, collect data, establish facts, draw valid conclusions and report on findings

The physical demands and work environment described here are representative of those an employee encounters while performing the essential functions of this job

Employee may be required to drive to different vendor locations and is exposed to outside weather conditions; close, distance, and peripheral vision are required along with the ability to adjust focus and depth perception