Oracle Cloud Service Delivery Manager jobs in United States
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IBM · 4 weeks ago

Oracle Cloud Service Delivery Manager

positionUnited States
timeFull-time
remoteRemote
seniorityMid, Senior Level
money$150K/yr - $180K/yr

IBM is a global leader in consulting, focusing on improving the hybrid cloud and AI journey for clients. The Oracle Cloud Service Delivery Manager will play a crucial role in supporting the delivery team during implementation and ongoing operations, ensuring effective governance and user assistance.

Business DevelopmentBusiness Information SystemsCRMData ManagementFoundational AISoftware
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Growth Opportunities
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H1B Sponsor Likelynote

Responsibilities

Conduct regular governance meetings to review open issues and escalate support requests, answer questions, provide metrics on support and change requests, and escalate solutions to problems
Assist with coordinating upgrade and migration plans, when necessary
Provide information on planned maintenance activities
Update on future product planning and enhancements
Guide users on navigating the Oracle Support Cloud portal
Route feedback to the appropriate team to affect changes to HSGBU products and processes
Provide assistance with user setup and management

Qualification

Cloud operationsService governanceClient managementUser administrationCloud security knowledgeEscalation managementProcess improvementsEffective communication

Required

Bachelors in IT, Computer Science, Engineering, or related field
Strong service governance and client management skills
Experience with cloud operations, upgrades, and migrations
Familiarity with support portals (e.g., Oracle Support Cloud)
Effective communication and escalation management
Ability to drive process and product improvements
User administration and basic cloud security knowledge

Company

IBM

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IBM is an IT technology and consulting firm providing computer hardware, software, infrastructure, and hosting services.
dateFounded in 1911
location
Armonk, New York, USA
people-size10001+ employees
web-link
http://www.ibm.com

H1B Sponsorship

IBM has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (3032)
2024 (3301)
2023 (2160)
2022 (1809)
2021 (1157)
2020 (2669)

Funding

Current Stage
Public Company
Total Funding
unknown
2011-01-14IPO

Leadership Team

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Alain Bénichou
Chief Executive Officer, IBM Greater China Group
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Alex Yang
CTO and Chief Architect

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Company data provided by crunchbase