Intercom · 1 day ago
Senior Analytics Engineer
San Francisco, CA
Full-time
Hybrid
Senior Level
$192K/yr - $224K/yrIntercom is the AI Customer Service company on a mission to help businesses provide incredible customer experiences. The Senior Analytics Engineer will be responsible for designing and managing data pipelines, collaborating with various teams to meet data needs, and leading data strategy initiatives to support critical business decisions.
CRMMarketing AutomationSaaSSales Automation
Responsibilities
Design, build, and manage scalable data pipelines and ELT processes to support a robust, analytics-ready data platform
Partner with engineering, analytics, and business teams to understand data needs and ensure accurate, insightful data solutions
Lead initiatives in data model development, data quality ownership, warehouse management, and production support for critical workflows
Conducted in-depth data analysis and built custom models to support strategic business decisions and performance measurement
Streamline data collection and reporting processes to reduce manual effort and improve efficiency
Created scalable solutions like unified data pipelines and access control systems to meet evolving organizational needs
Developed a strategy and technical pipeline for evaluating research output impact using citation metadata
Qualification
Required
You write advanced SQL with a preference for well-architected data models, optimized query performance, and clearly documented code
You're familiar with the modern data stack. DBT and Snowflake experience are a big plus
A growth mindset and eagerness to learn
You exhibit great judgment and sharp business and product instincts that allow you to differentiate essential versus nice-to-have and to make good choices about trade-offs
You practice excellent communication skills, and you tailor explanations of technical concepts to a variety of audiences
Preferred
Exposure to Apache Airflow or other DAG frameworks — we use Airflow to orchestrate and schedule all of our data workflows and transformations
Worked in Tableau, Looker, or similar visualization/business intelligence platform
Experience with operational tools and business systems such Google Analytics, Marketo, Salesforce, Segment, or Stripe
Familiarity with Python
Benefits
Competitive salary and meaningful equity
Comprehensive medical, dental, and vision coverage
Regular compensation reviews - great work is rewarded!
Flexible paid time off policy
Paid Parental Leave Program
401k plan & match
In-office bicycle storage
Fun events for Intercomrades, friends, and family!
Company
Intercom
Intercom is a software company that creates modern customer service software that redefines how businesses support their customers.
Founded in 2011
1001-5000 employees
H1B Sponsorship
Intercom has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (2)
2024 (8)
2023 (4)
2022 (5)
2021 (5)
2020 (2)
Funding
Current Stage
Late StageTotal Funding
$240.75MKey Investors
Kleiner PerkinsIndex VenturesICONIQ Growth
2018-03-27Series D· $125M
2016-04-07Series C· $50M
2015-08-26Series C· $35M
Leadership Team
Eoghan McCabe
CEO, chairman, and co-founder
Ciaran Lee
Co-Founder
Recent News
2025-10-31
Company data provided by crunchbase