Sinch · 4 weeks ago
NOC Tech I
Georgia, US
Full-time
Hybrid
New Grad, Entry Level
$27/hr - $31/hrSinch is pioneering the way the world communicates, providing solutions for customer communications through mobile messaging, voice, and email. The NOC Tech I role involves 24x7 monitoring of network components, troubleshooting issues, and collaborating with various teams to ensure timely resolution of customer and network problems.
MessagingMobileSaaSSoftwareTelecommunications
Responsibilities
Follow standard operating procedures to perform routine network changes, migrations, and maintenance in various network elements upon request
Identify, troubleshoot, and resolve network related issues and problems efficiently utilizing monitoring tools, reference materials, and other team members for guidance
Open trouble tickets and follow up on network/customer issues per Sinch Voice procedures and complete applicable paperwork in a timely manner
Foster an environment of knowledge sharing and interface positively with peers, other departments, carriers, and customers to identify operational issues and provide efficient corrective actions in a geographically dispersed team environment
Accept on-call responsibilities on a rotating schedule with other technicians
Be available for overtime work assignments when requested
NOC Technicians may be responsible for other tasks and responsibilities as assigned or deemed necessary by management
Some required travel related to training, meetings and service coverage issues
Qualification
Required
Strong PC, UNIX OS and application skills with fundamental knowledge of basic networking principles
Strong problem solving and analytical skills
Domestic and International LD Voice
Exhibits a high level of initiative and resourcefulness
Excellent written and verbal communication skills
Proven documentation skills with consistent accuracy of details
Superior customer service skills
Self-starter with a high energy level
Exhibits a high level of adaptability/flexibility
Well-developed sense of urgency; follow through
Preferred
Associate's or Bachelor's degree in Electrical Engineering or a related field is preferred
Benefits
We offer comprehensive market competitive medical, dental, and vision plans.
Take advantage of our free virtual counselling resources through our global Employee Assistance Program.
Plan for your future with our Roth and Pre-tax 401(k) options including an employer match for all participants.
Enjoy a generous paid time off program.
We know that families can be built in a variety of ways; therefore, we offer paid parental leave and family planning support.
Our flexible remote work offerings allow you to work wherever you are the most productive and successful.
Support betterment in your community and beyond by taking paid time off to support a volunteer program of your choice.
Company
Sinch
Sinch is a cloud communications company that connects businesses and customers through tools that enable personal engagement.
Founded in 2008
1001-5000 employees
H1B Sponsorship
Sinch has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2023 (1)
2021 (5)
2020 (1)
Funding
Current Stage
Public CompanyTotal Funding
$1.58BKey Investors
SoftBank
2024-09-13Post Ipo Debt· $48.85M
2022-09-30Post Ipo Secondary
2021-05-24Post Ipo Equity· $1.13B
Leadership Team
Laurinda Pang
Chief Executive Officer
Johan Hedberg
Corp. Dev. & co-founder
Recent News
News Powered by Cision
2025-12-30
2025-12-15
Company data provided by crunchbase