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Berkadia · 6 hours ago

Payoff and Satisfactions Analyst

Ambler, PA

Full-time

Onsite

Mid Level

3+ years exp

Berkadia is a leading commercial loan servicer seeking a Payoff and Satisfaction Analyst to manage the end-to-end process for loan payoffs and mortgage release satisfactions. The role involves accurate loan payoff calculations, processing release documents, and ensuring compliance with various requirements while focusing on quality and client satisfaction.

Property ManagementReal EstateReal Estate Investment

Culture & Values

Responsibilities

Perform loan payoff calculations in accordance with loan documents, investor directives, and internal guidelines

Interpret complex loan documents (ie. Security Agreements, Promissory Notes, Deeds of Trust, Mortgages, Pooling and Servicing Agreements) to ensure the prepayment periods and yield maintenance calculations are mathematically accurate and compliant with the related loan document(s)

Prepare and distribute monthly loan maturity letters and other required communications

Review, prepare, and process mortgage release documents for signature and notarization, ensuring regulatory compliance

Research, gather, and verify documents required for release transactions, resolving discrepancies related to document rejection or chain of title issues

Coordinate communications and document transmission with all relevant internal and external stakeholders

Prepare and distribute notifications, reports, and compliance documents as required

Perform quality control reviews of work performed by operations staff in India, ensuring consistency and accuracy

Maintain organized records in the servicing system and SharePoint for tracking and retention

Serve as the primary contact for external parties, providing clear and professional responses regarding payoff and release status

Monitor client feedback, coordinate with relevant departments to resolve issues, and maintain detailed records of all client interactions and feedback. Capture and report client feedback, and actively contribute to initiatives aimed at enhancing client satisfaction and service delivery

Train and support team members with processes and best practices for client interactions and satisfaction

Contribute to administrative projects and continuous process improvement as assigned

Qualification

Loan document interpretationMathematical calculationsMicrosoft Office SuiteSharePoint proficiencyAdobe ProMultitasking abilitiesClient interactionOrganizational skillsWritten communicationVerbal communicationAttention to detailSelf-motivatedCollaboration skills

Required

Strong ability to interpret legal and financial documentation (ie. Pooling and Service Agreements, Security Agreements, Promissory Notes, Deed of Trusts, Mortgages, and Mortgage Assignments), and perform accurate, timely mathematical calculations

Advanced proficiency in Microsoft Office Suite (Outlook, Word, Excel) and SharePoint and Adobe Pro

Excellent organizational and multitasking abilities; able to manage competing priorities in a fast-paced environment

Outstanding written and verbal communication skills, with the ability to clearly explain complex calculations and processes

Exceptional accuracy and attention to detail

Self-motivated and proactive in identifying solutions and process improvements

Effective at managing expectations and providing timely updates on tasks and potential delays

Comfortable collaborating across teams, with clients, and at all organization levels

Bachelor's degree or equivalent

Three to five years prior experience in a similar position

Benefits

Monthly paid volunteer hours and donation matching to benefit our communities

Employee Resource Groups that help you grow with us

Fertility and family planning services

Up to 12-weeks of fully paid parental leave

Mental health care, including free counseling sessions

We'll help you fund your learning journey with generous tuition reimbursement

Pet insurance discounts

And more!

Company

Berkadia

Glassdoor4.2

Berkadia, a joint venture of Berkshire Hathaway and Jefferies Financial Group, is a leader in the commercial real estate industry, offering a robust suite of services to our multifamily and commercial property clients.

Founded in 2009

New York, New York, USA

1001-5000 employees