DHL eCommerce · 1 day ago
Employee Experience & Learning Manager
Weston, FL
Full-time
Onsite
Senior Level
5+ years expDHL eCommerce is a leading logistics company that values collaboration and innovation. The Employee Experience & Certified Learning Manager will lead strategies to enhance employee engagement and foster a culture of continuous learning through various programs and initiatives.
Transportation/Trucking/Railroad
Hiring Manager
Donna Ridner, SPHR, SHRM-SCP
Responsibilities
Design and deliver employee experience strategies, including communications and digital content for our internal communication platform SmartConnect, presentations, and toolkits that reinforce DHL eCommerce’s culture
Lead the Employee Opinion Survey (EOS) process—manage setup, reporting, workshops, and campaigns to drive participation and actionable insights
Administer the Great Place to Work (GPTW) survey and certification process, ensuring smooth execution and meaningful follow-up
Analyze employee feedback and engagement data to identify trends and create action plans that strengthen workplace climate
Manage the Certified Learning Program, including planning and delivering virtual and in-person training, overseeing Supervisory Academy cohorts, and ensuring high-quality learning experiences
Coordinate enrollment, tracking, and progression for Certified Program participants across multiple curricula; maintain accurate records and prepare reports on participation and certification outcomes
Oversee budgeting, forecasting, and reporting for the Certified Program
Manage facilitator scheduling, travel, and logistics for training delivery and Supervisory Academy launches
Remotely oversee daily operations of the Atlanta Learning Center, including training materials, catering, and facility coordination
Partner with Talent Management & Development and Employee Engagement teams to strengthen culture through targeted trainings and engagement campaigns (e.g., belonging, well-being, recognition)
Qualification
Required
Bachelor's degree in HR, Business, Psychology, or related field
5–7 years of experience in HR, Employee Engagement, or Organizational Development
2–3 years of leadership experience
Strong communication, facilitation, and relationship-building skills
Analytical mindset with experience interpreting survey data and driving actionable insights
Advanced proficiency in Microsoft PowerPoint, Excel, and Word
Digital content design skills and ability to create engaging communications
Proven project and program management experience with attention to detail
Ability to work independently in a fast-paced environment with a proactive, solutions-oriented approach
Passion for creating a positive, inclusive, and engaging employee experience
Benefits
Competitive compensation and benefits.
A culture built on respect, collaboration, and growth.
Opportunities to make a real impact on engagement and learning.
Company
DHL eCommerce
A global team of 45,000 people dedicated to providing flexible and reliable e-commerce solutions.
10001+ employees
Funding
Current Stage
Late StageLeadership Team
Chiric Emanuels, MBA
Vice President, Product Engineering and Technology Partnerships
Eric Ricardo
Vice President - DC Operations
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