Berkheimer ยท 3 weeks ago
Inbound Customer Service Representative
BANGOR,PA,US
Full-time
Hybrid
New Grad, Entry Level
$15.20/hr - $15.20/hr
0+ years expBerkheimer Tax Innovations is seeking Inbound Customer Service Representatives to join their team in Bangor, PA. The role involves answering inbound phone calls, researching, and problem-solving to assist taxpayers effectively.
FinanceFinancial ServicesOffice Administration
Responsibilities
Answer incoming phone calls in a busy call-center environment
NO COLD CALLING!
Maintain positive & timely communication with customers
Use problem solving skills to answer difficult taxpayer inquiries
Exhibit patience & understanding when handling taxpayer issues
Navigate & research between numerous accounts & software programs
Meet personal, company, & client production goals
Qualification
Required
High School Diploma or equivalent
Minimum 1-3 months related experience and/or training
Excellent attitude
Computer and keyboarding skills
Willingness to learn a wealth of Pennsylvania tax information
Preferred
Prior clerical experience and/or customer service experience is helpful, but not required
Benefits
Medical, Dental, Vision & Life Insurance
Paid Holidays, Vacation, Sick, and Personal Time
Wellness Program including physical, emotional, and financial wellness
401(k) with Profit Sharing
Employee Assistance Program
Voluntary Benefit Plans
FSA & HSA Options
Casual business work environment
Company
Berkheimer
Berkheimer is an administration company that offers tax services for businesses and organizations.
201-500 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase