Arlington Public Schools (MA) · 2 hours ago
Director, IT Operations and Support
Arlington, MA
Full-time
Onsite
Director/Executive
$120K/yr - $135K/yr
15+ years expArlington Public Schools is an equitable educational community dedicated to fostering growth and belonging for all learners. They are seeking a Director of IT Operations and Support to manage and oversee IT operations, ensuring effective service delivery and collaboration between IT and other departments.
Primary/Secondary Education
Responsibilities
Builds strong working relationships between IT and other departments
Provides vision and leadership to enable the Town and District to meet its goals and objectives
Manages the IT Service Desk, Network Operations and Service Catalog
Oversees scheduling of personnel
Consistently and successfully executes projects of varying complexity with department sponsors
Provides direction in the area of IT operations including the implementation and maintenance of the enterprise-wide administrative and academic computers, systems software, hosted services and wired and wireless networks of the Town and District
Manages business continuity and disaster recovery within the department as well as the recommendation and implementation of new investments within the technology infrastructure
Oversees the entire network and system infrastructure ensuring proper configuration, implementation, maintenance, and monitoring of security firewalls, sites/software, servers, data and file encryption, and internet connections
Works to ensure consistency and maintainability of existing infrastructure environments through the creation, maintenance, and enforcement of well documented standards and procedures for the implementation of technical solutions
Develops annual road maps
Contributes to the annual decision-making process that will produce an IT financial plan, which prioritizes the IT initiatives and incorporates them into the budget process
Assists in the preparation and administration of the department's operating and capital budgets; performs long-range planning for information technology
Develops and implements plans for implementing, maintaining, retiring and replacing systems in accordance with funding
Prepares reports, plans requests for proposals
Prepares cost-benefit analysis of proposed IT changes and initiatives
As directed, works with stakeholders to provide input into IT decisions; provides expertise and input into the IT strategic plan, including annual updates, reviews the annual IT capital plan; and reviews the status of major IT initiatives
Enforces security on all computer and network systems throughout the Town and systems that are hosted in Cloud environments
Develops and implements policies and practices to improve the use of information technology in the Town and District
Reviews policies and practices to evaluate the level of effectiveness and compliance
Reports any possible violations of the Town’s IT Acceptable Use Policy to the CIO and assists in investigations at the direction of the CIO and/or Town Manager
Reviews requests for documents and videos associated with public information requests and subpoenas
Assists in Police investigations where data, access and surveillance information is requested
Oversees system operations such as backups, hot and cold starts, diagnostics and trouble-shooting, hosted disaster recovery systems, installation of hardware, and coordination of hardware and software maintenance with vendors
Builds a culture of collaboration and problem solving
Establishes and maintains a working environment conducive to trust, positive morale, quality, creativity, and teamwork
Performs similar or related work as required, directed or as situation dictates
Qualification
Required
Bachelor's degree in Information Systems or related field
15 years of experience in IT project management and operations
7-10 years of supervisory responsibility within a related field
Experience with ERP software required
Thorough knowledge of contemporary information-technology
Understanding of modern techniques of business-systems analysis and consultative skills
Knowledge of mid-range/server Apple and PC-based systems
Thorough knowledge of programming methods and techniques
Knowledge of enterprise-wide network and telecommunications
Considerable knowledge of strategic planning, systems, cybersecurity and project management
Knowledge and experience of IT practices and business process improvement techniques
Ability to establish and maintain effective communication, both written and oral, with all groups of employees, public officials, vendors, citizen groups and committees
Ability to evaluate hardware and software options and plan for their future use, including procurement
Ability to work effectively with Town and District policy-makers and managerial employees
Ability to facilitate teams and to lead decision-making processes in a collaborative environment
Ability to provide training to employees on a wide variety of computer software and hardware
Ability to effectively manage and supervise personnel and interdepartmental technology committees and work programs
Ability to work with tact and discretion and maintain confidentiality
Strong conceptual, analytical, triage and problem solving skills
Extensive group process and process improvement skills
Infrastructure skills that include network architecture, data center and server operations and application maintenance
Project management skills to ensure stakeholder identification and engagement, collection and review of business requirements, implementation of technical standards and handoff from development to support
Desktop computer skills that encompass effective use of productivity and collaboration suites (i.e. Office 365), project management, presentation, email, operating systems, browser software and endpoint protection
Ability to operate a keyboard for extended periods of time
Ability to view computer screens for an extended period of time
Ability to walk around to access Town offices on a regular basis including traversing flights of stairs in various buildings
Position requires fully correctable close vision, color vision and depth perception
Preferred
Experience with implementation of complex governmental or non-profit organizations is advantageous but not required
Munis software is a plus
Benefits
Health Insurance
Other Benefits in accordance with the policies of the Arlington Public Schools for benefit-eligible employees
Company
Arlington Public Schools (MA)
The vision of the Arlington Public Schools is to be an equitable educational community where all learners feel a sense of belonging, experience growth and joy, and are empowered to shape their own futures and contribute to a better world.
1001-5000 employees
Funding
Current Stage
Late StageCompany data provided by crunchbase