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Discovery Senior Living · 1 day ago

Executive Director

Austin, TX

Full-time

Onsite

Lead/Staff, Director/Executive

$120K/yr - $120K/yr

3+ years exp

Discovery Senior Living is seeking an Executive Director to lead and manage their community effectively. The role involves ensuring high standards of care, achieving financial goals, and fostering strong relationships with residents and staff while maintaining compliance with regulations.

Health CareReal Estate

Responsibilities

Responsible for the positive and effective leadership, operation and management of the community setting the tone for the Residents and Team Members

Maintains standards of excellence, occupancy and financial goals within established budgetary guidelines

Minimum on-site schedule of 8:30 AM – 5:30 PM

Ability to work occasional weekends as Manager on Duty or during scheduled special events

24/7 on-call availability required unless alternate coverage has been arranged (e.g., during approved PTO)

Communicates a clear, Resident focused vision, based upon a resident centered model of care

Understands and models Discovery’s purpose, focus and mission in all aspects of the Executive Director’s positions

Participates in planning and implementing the marketing and sales strategies as established by Regional marketing and management support

Demonstrates the ability to identify and build relationships within the local area that drives businesses into the community, as well maintains an awareness of competitor pricing, thereby maximizing top-line revenue growth and achieves appropriate market position

Ensures the community has an effective external business development strategy in place, is able to articulate results and adjust plan accordingly

Holds Sales Team Members accountable for success factors including a predetermined number of quality calls and tours. Establishes appropriate referral sources, resulting in move-ins from referrals

Daily Standup Meetings to include issues related to sales and occupancy; Scheduled tours, follow up and at risk

Dedicated to meeting the expectations and requirements of Residents; obtains first hand Resident feedback and uses it for improvements in products and services; acts with Residents in mind; establishes and maintains effective relationships with Residents and gains their trust and respect

Achieves outstanding resident engagement survey results. Leads the development and regular review of the engagement improvement plan

Holds consistent, effective Town Hall meetings for IL Residents

Effectively resolves Resident concerns

Resident referrals achieved on a regular, recurring basis

Ensures Leadership team interacts with residents consistently and effectively

Ensures a minimal loss of residents to competitors. Monitors, tracks and reports on move outs

Initiates, promotes and provides ongoing commitment to excellence in services

Connects daily with Residents and Family members seeking feedback and providing follow up to questions/issues. Ensures consistent visibility throughout the community by making regular rounds

Provides excellent quality care and service delivery as measured in the Quality Services Review process; institutes and ensures corrective action in a timely manner

Maintains a thorough working knowledge of state regulations, policies and procedures dictated for residents and team members

Ensures community is in compliance with OSHA requirements

Provides leadership and promotion of the Safety and Risk Management policies

Reviews and signs off on all incident reports; ensures corrective actions are in place in a timely manner

Maintains and safeguards the property of the community

Exercises sound fiduciary responsibility to the established policies and procedures

Cooperates with all municipal, county, state and federal agencies, departments, bureaus and commissions which maintain or exercise any regulatory authority over the community to include Fire Safety and Disaster Preparedness policies and procedures

Notifies Regional Director of Operations when there is any type of outside inspector in the building (State, Police, Fire Department, etc)

Provides input in the preparation of the annual community budget, including operation and capital expenditures and executes accordingly

Meets with Department Heads weekly/monthly to review Spend downs and department budget status

Prepares monthly financial variance analysis. Reviews monthly financial statements, implements plans of action for deficiencies

Strives to improve profitability

Ensures budgeted revenue is achieved or exceeded by maximizing occupancy and room rate

Effectively manages collection process for timely receipt

Manages labor to benchmarks adjusting timely to occupancy and service level changes

Manages key, non-labor operating costs in line with budgeted levels

Processes and submits monthly expenses and budget data timely per policies and internal business controls

Provides additional community reports as requested

Meets COI expectations

Provides overall management and oversight on the P&L, Budget and occupancy expectations

Ensures appropriate scheduling of Team Members and appropriate labor schedules

Oversees all departments, maintaining full responsibility for efficient operations and compliance with the financial goals established in the approved Operating Budget

Recruits, selects and ensure comprehensive training for department heads. Provides guidance in the hiring of all other Team Members

Provides direct, constructive and timely evaluation of Department Heads

Ensures all community Team Members are provided with timely performance feedback/reviews and potential compensation reviews

Effectively delegates to Department Heads

Deals with direct reports firmly and fairly in a timely manner; does not allow problems to fester, holds timely discussions; can make tough decisions when all other efforts fail

Ensures consistent and timely orientation and ongoing training is delivered to team members

Ensures that appearance and presentation of Team Members are professional and meets Discovery Uniform Guidelines

Maintains appropriate level of staff to prevent overtime

Promotes development of team management skills, capabilities and sharing of best practices

Establishes an “open door” policy with team members and residents to address concerns, opinions and a general communication for the promotion of goodwill and effectively promotes a positive and efficient work atmosphere

Performs all other duties assigned

Qualification

Managerial experienceFinancial managementSales experienceRegulatory complianceBachelor's degreeLeadership skillsCommunication skillsOrganizational skillsClient service attitudePublic speakingProblem solvingTeamwork

Required

Bachelor's degree is preferred; Business Administration, Hospitality or a Health related field is ideal

Minimum of three years managerial experience preferably in the senior living, health care or hospitality industries

Previous management experience including hiring, coaching, performance management, daily operations supervision and budget oversight

Demonstration of success in managing operating expenses

Administrator License/certification may be required per state requirements

Must possess excellent written and verbal communication skills utilizing the English language

Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations

Ability to write reports, business correspondence, and procedure manuals

Ability to effectively present information and respond to questions from groups of managers, clients, Residents, and the general public

Ability to speak effectively before groups of Residents or Team Members of organization

Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals

Ability to compute rate, ratio, and percent and to draw and interpret graphs

Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists

Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form

Ability to use Microsoft Windows, including Outlook, Word and Excel. Ability to use email and the Internet

Supports organization's goals and values

Balances team and individual responsibilities

Must demonstrate an interest in working with a senior population

Demonstrates leadership skills; provides leadership by exhibiting confidence in self and others; inspires and motivates others to perform well

Must show familiarity with all areas of department operations within a senior housing community

Must be a self-starter, attentive to detail

Must possess excellent organizational skills

Must display strong team-working skills

Must demonstrate positive client service attitude

Must be able to work on multiple tasks and be able to work with frequent interruptions

Must demonstrate good judgment, problem solving and decision making skills. Is able to makes good decisions based upon a mix of analysis, wisdom, experience and judgment

Must be able to communicate effectively utilizing written/verbal communication skills

Must be able to speak in public to groups

Ability to delegate assignments to the appropriate individuals

Interacts with guests, residents and staff in a courteous and friendly manner