Apply on Employer Site

BECU · 2 weeks ago

Manager Retail Branch I

Sammamish, WA

Full-time

Onsite

Mid Level

$66K/yr - $122K/yr

4+ years exp

BECU is a financial institution focused on serving its members and communities. As a Manager Retail Branch I, you will lead a team in delivering exceptional financial experiences while fostering a culture of service excellence and accountability.

Banking

Responsibilities

Drive branch success through sales performance, service excellence, and community involvement—ensuring member needs are met with proactive and personalized support

Provide consistent mentorship and career guidance that helps employees grow their skills, meet individual goals, and prepare for future opportunities

Conduct regular performance reviews using BECU competencies and create a culture of appreciation and accountability by recognizing strengths and coaching growth areas

Oversee day-to-day branch operations and scheduling, ensuring timely, accurate, and consistent service aligned with BECU standards and member expectations

Engage with local communities to expand awareness of BECU’s mission and services and create opportunities to grow membership and member value

Set and model clear expectations for service excellence, reinforcing positive behaviors and offering direct coaching to ensure every member experience exceeds expectations

Support annual branch budgeting in partnership with the District Director, ensuring expenses align with strategic goals and remain within approved limits

Build strong partnerships with BECU team members, business partners, and property management teams to ensure seamless branch operations and member experiences

Collaborate with Recruiting to bring in top talent and maintain a team aligned with BECU’s culture of service, trust, and continuous growth

Maintain awareness of credit union operations to ensure accurate and helpful information is shared with both members and staff

Encourage your team to find better ways of working and improve service by participating in process enhancements and quality initiatives

Ensure the branch meets all regulatory, training, and BECU environmental and branding standards

Serve as the primary contact for the facilities team and property management, keeping the branch environment safe, inviting, and consistent with BECU’s image

Support additional duties and evolving needs that strengthen the branch and BECU’s broader mission

Qualification

Sales experienceFinancial institution experienceLeadership experienceProject planningTrainingMentoringRelationship developmentMath skillsAttention to detailProblem-solving skillsNegotiation skillsFlexible schedule

Required

Bachelor's degree or equivalent related experience

Minimum one year of leadership experience

Minimum four years of experience in a sales, retail, or banking environment

Preferred

Leading a team of at least four direct reports

Experience in a financial institution

Compliance with SAFE Act legislation (annual registration as a Mortgage Loan Originator)

Ability to plan, organize, and implement projects in a timely manner

Strong attention to detail and ability to multitask effectively

Strong training, mentoring, and sales skills

Excellent conceptual and problem-solving skills with minimal guidance

Ability to exercise confidentiality and discretionary judgment

Effective relationship development and marketing skills

Ability to effectively present information and/or training to individuals and groups

Ability to create a sales/service environment and motivate staff

Effective leadership and negotiation skills

Proficient math skills with a high degree of accuracy

Ability to work a flexible schedule to meet branch needs

Benefits

401(k) Company Match (up to 3%)

4% annual contribution to your 401(k) by BECU

Medical, Dental and Vision (family contributions as well)

PTO Program + Exchange Program

Tuition Reimbursement Program

BECU Cares volunteer time off + donation match

Company

BECU

Glassdoor3.7

As a member-owned, not-for-profit financial cooperative, BECU is guided by the credit union philosophy of “people helping people.” In fact, putting people over profit guides our everyday business decisions.

Founded in 1935

Tukwila, Washington, USA

1001-5000 employees