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Eclipse Automation · 3 weeks ago

SERVICE - SERVICE SOLUTIONS SPECIALIST

Rock Hill, SC, USA

Full-time

Onsite

Senior Level

5+ years exp

Eclipse Automation delivers cutting-edge custom automated manufacturing solutions across multiple industries. The Service Solutions Specialist will provide sales and service solutions to existing and potential customers, preparing technical proposals and managing customer expectations.

Industrial AutomationManufacturing

Responsibilities

Prepare detailed technical proposals for all customer-related service work, including quotations for systems sales, service support, spare parts, training, equipment retrofits and system relocations

Invoicing service work, including spare parts orders, system projects, service visits, and service support

Travel to client locations to assess customer issues and collect proper data and important information for the preparation of completing proposals /quotations

Follow up with customers regarding service issues and warranty claims

Drive sales of all service offerings through effective communication with internal personnel and outside customer contacts

Effectively manage customer expectation, understanding their business needs while determining potential opportunities for further relationship growth and partnership with Eclipse

Schedule and allocate resources to ensure that service jobs are properly staffed

Proficient in MS office, word and excel

Collaborate with corporate service department as needed

Excellent time management and organization skills are required

Must be self-motivated, process-minded individual, who is resourceful and reliable

Travel expectation is less than 10% of time however, this may increase to meet client and/or project needs

Qualification

Engineering degreeCustom automation experienceCustomer service experienceCost manufacturing componentsAccounting principlesProject ManagementMS Office proficiencyTime managementCommunication skillsInterpersonal skills