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Pasona N A, Inc. · 3 hours ago

Customer Service and Operation Specialist - International Logistics

Phoenix, AZ

Full-time

Onsite

Mid, Senior Level

2+ years exp

Pasona N A, Inc. is seeking a Customer Service/Operations Specialist or Supervisor to handle international freight forwarding operations. The role involves managing shipment coordination, regulatory compliance, and leading process improvements and team training at the supervisor level.

Human ResourcesSmall and Medium BusinessesStaffing Agency

Work & Life Balance

Responsibilities

Manage import/export and domestic freight operations

Track and update shipment status

Coordinate carriers, routes, and logistics

Prepare hazmat documentation; ensure compliance (DOT, IATA, IMDG)

Communicate with customers, vendors, and internal teams

Negotiate costs with subcontractors

(Supervisor) Lead SOP creation, efficiency projects & team training

Qualification

International freight forwardingHazmat regulations knowledgeSOP developmentMS Office proficiencyTeam leadershipEnglish languageChinese languageCommunication skillsOrganizational skills