Lyra Health · 1 month ago
Organizational Services Clinical Care Navigator - After Hours
United States
Full-time
Remote
Mid, Senior Level
$38.65/hr - $38.65/hr
2+ years expLyra Health is the leading provider of mental health solutions for employers supporting more than 20 million people globally. As a Clinical Care Navigator on the Organizational Services Team, you’ll provide expert consultation and coordinate support for employees navigating behavioral health concerns, ensuring timely and sensitive handling of complex issues.
Employee BenefitsHealth CareInformation ServicesInformation TechnologyMental Health
Responsibilities
Provide clinical consultation and guidance to leaders, HR, and ER teams on employee behavioral health concerns, workplace dynamics, and appropriate support strategies
Coordinate and facilitate responses to critical incidents, including identifying appropriate responders, organizing logistics, and conducting follow-up care outreach
Deliver discreet, high-touch clinical support to executives and VIP employees, ensuring timely and sensitive handling of complex concerns
Respond to calls and emails from company representatives (HR, ER, benefits leaders) with clinical expertise and Lyra resource guidance
Reach out to employees identified as high-risk or in crisis, offering in the moment support, risk assessment, safety planning, and care navigation to ensure connection to care
Partner with internal departments such as Customer Success, Workforce Transformation, operations, and clinical leadership to ensure seamless coordination of services and alignment with contractual commitments
Maintain accurate, timely, and confidential records of all interactions in compliance with HIPAA and Lyra protocols
Identify roadblocks to clinical care options for our clients using Lyra’s proprietary software and other methods to connect clients to the ideal treatment, based on specific needs and preferences
Independently manage a caseload of complex, multi-need clients
Qualification
Required
Master's degree in clinical social work or equivalent; LCSW or equivalent independent clinical licensure is required (e.g. LMFT, LPC, LPCC, etc)
Must have two years post license experience
Significant experience managing high-risk clinical situations (e.g., suicidality, mandated reporting), CISD coordination, working with HR/ER and/or corporate leadership teams
Must be a full time resident of the United States; work cannot be completed from outside the United States
Preferred
Certified Employee Assistance Professional (CEAP)
EAP/clinical call center experience preferred or organizational consulting
Bilingual, Spanish-speaking candidates strongly preferred (but not required)
Benefits
Comprehensive healthcare coverage (including medical, dental, vision, FSA/HSA, life and disability insurances)
Lyra for Lyrians; coaching and therapy services
Equity in the company through discretionary restricted stock units
Competitive time off with pay policies including vacation, sick days, and company holidays
Paid parental leave
401K retirement benefits
Monthly tech allowance
We like to spread joy throughout the year with well-being perks and activities, surprise swag, free food, regular community celebration…and more!
Company
Lyra Health
Lyra helps companies improve access to effective mental health care for their employees.
1001-5000 employees
Funding
Current Stage
Late StageTotal Funding
$910.1MKey Investors
Dragoneer Investment GroupCoatueAddition
2022-01-19Series F· $235M
2021-05-17Series F· $200M
2021-01-28Series E· $187M
Leadership Team
Jennifer Schulz
Chief Executive Officer
Sandra Beaver
Chief Financial Officer
Recent News
2025-12-15
Greylock
2025-12-05
Greylock
2025-12-05
Company data provided by crunchbase