Brilliant® · 18 hours ago
Supervisor, Claims & Subrogation Support
Itasca, IL
Full-time
Onsite
Mid, Senior Level
$0/yr - $105K/yr
3+ years expBrilliant Financial Staffing is seeking a Supervisor, Claims & Subrogation Support with specialized expertise in cargo and transportation liability claims to lead and develop our client’s Claims team. This role is critical in managing complex domestic and international freight claims, providing coaching and escalation support, and ensuring compliance with global shipping conventions.
Staffing & Recruiting
Responsibilities
Lead and oversee the daily operations of the Claims team, ensuring efficient workflows, timely claim resolution, and consistent performance across all direct reports
Review, investigate, and adjudicate cargo, freight, loss, and damage claims, ensuring adherence to company standards and regulatory requirements
Serve as the escalation point for complex claims, including international and cross-border liability cases
Provide subject matter expertise related to international shipping conventions, with a focus on weight-based liability frameworks
Drive and manage subrogation efforts, maximizing recovery from carriers, insurers, and other responsible third parties
Coach, mentor, and develop team members through regular feedback, performance reviews, and skill-building initiatives
Monitor KPIs and produce analytical reports related to claim volume, cycle time, recovery rates, and team productivity
Utilize Excel reporting tools (including VLOOKUPs and Pivot Tables) to extract, analyze, and present data for leadership
Collaborate cross-functionally with Legal, Insurance, and Operations teams to align claims handling with contractual obligations and risk mitigation strategies
Ensure compliance with all internal policies, procedures, and regulatory standards
Perform additional duties as assigned
Qualification
Required
Bachelor's degree in Business, Logistics, Risk Management, or a related field (or equivalent experience)
3+ years of claims experience, with a strong focus on transportation, cargo, or freight claims
Working knowledge of international freight claims and cargo liability
Familiarity with international shipping conventions
Strong analytical, organizational, and communication skills
Previous supervisory or team-lead experience, including coaching and escalation support
Experience with insurance recovery, subrogation, and legal documentation
Background working within transportation, logistics, or international shipping environments
Preferred
Experience with Carrier Claim System, AS400, CargoWise preferred
Benefits
Medical, Dental, Vision Insurance
401k
Company
Brilliant®
About Brilliant® Brilliant is an award-winning staffing and recruiting firm that provides direct-hire and contract staffing services in accounting, finance, technology, and business operations serving businesses across the continental U.S.
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
Jim Wong, (Inactive CPA)
Founder and Board Member
Company data provided by crunchbase