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Lightcast · 4 weeks ago

Customer Success Associate - 980

Moscow, ID

Full-time

Onsite

New Grad, Entry Level

Lightcast is a global leader in labor market insights, and they are seeking a Customer Success Associate to drive client success and satisfaction with their products and services. This role involves collaborating closely with clients, onboarding them, and providing support to enhance their experience with the company's offerings.

ConsultingInformation TechnologySoftware

Work & Life Balance

Responsibilities

Serve as the main point of contact for assigned clients, building strong, trusted relationships

Partner cross-functionally with sales, support, and product teams to deliver a seamless client experience

Onboard new clients and guide them through product features, setup, and best practices

Proactively engage clients to address challenges and identify opportunities for growth

Monitor account activity, analyze data, and provide actionable insights and recommendations

Lead training sessions and webinars to drive adoption and product understanding

Respond to client inquiries, troubleshoot issues, and ensure timely resolutions

Communicate client feedback to internal teams to support ongoing product improvements

Deliver performance reports that highlight results and demonstrate solution value

Qualification

Customer service experienceSaaS experienceData analytics familiarityCRM systems knowledgeCommunication skillsHighly organizedProactive supportDetail-oriented

Required

Experience in customer service or client-facing roles, ideally within SaaS or data analytics

Familiarity with CRM and HCM systems such as Salesforce and Microsoft Office

Strong communication skills with the ability to explain complex information clearly

Highly organized, detail-oriented, and proactive in supporting customer needs

Company

Lightcast

Glassdoor3.7

Lightcast is an IT company that offers software, APIs, and consulting services for communities, businesses, and educational institutions.

Founded in 2000

Moscow, Idaho, USA

501-1000 employees

https://lightcast.io

Funding

Current Stage

Late Stage

Total Funding

unknown

2019-01-01Private Equity

Leadership Team

Ron Hetrick

Principal Economist

Recent News

PR Newswire

MetropolisIQ and Lightcast Announce Strategic Partnership to Enhance AI-Powered Site Selection

2025-11-18

EIN Presswire

Global Online Recruitment Software Market Reach USD 4 Billion by 2032

2025-11-14

Maryland Daily Record

CCBC launching Center for AI and Cyber Innovation

2025-10-29

Company data provided by crunchbase