This job has closed.

CACI International Inc · 1 day ago

Quality Management Office Manager

National Harbor, MD

Full-time

Hybrid

Senior Level, Lead/Staff

$104K/yr - $218K/yr

9+ years exp

CACI International Inc is seeking a Quality Management Office Manager to oversee and implement a quality management framework for a large IT contract team supporting a federal government client. The role focuses on ensuring alignment with industry standards, driving continuous improvement initiatives, and managing service delivery excellence while conducting quality audits and collaborating with stakeholders.

Information TechnologyService IndustrySoftware

Comp. & Benefits

No H1B

U.S. Citizen Only

Responsibilities

Be responsible for managing the service delivery excellence functions of a large federal government IT services contract

Lead the adoption and integration of ITSM best practices and CMMI frameworks within the organization. Develop and maintain documentation to support ITSM processes and CMMI levels. This includes compliance with periodic ITSM, CMMI and ISO audits for the program

Define, monitor and report on quality, performance, and improvement goals and deliverables for the program’s IT service areas to meet or exceed program and customer expectations

Develop an understanding of customer IT Service Requirements, patterns of business activities, and IT Service Consumption levels

Be responsible for Dynamic SLAs and collaborate with stakeholders to negotiate and update as applicable

Manage the execution of various customer service reports and surveys

Lead the standup and drive the adoption of organizational change management initiatives within the program including new processes, systems, and technologies

Prepare audit and assessment reports and present findings to management, providing actionable recommendations

Ensure collaboration with internal stakeholder teams such as Knowledge Management, Program Support and Operational Teams on coordination of resources, best practices, lessons learned, and service delivery

Qualification

ITSMCMMIQuality AuditsProject Management ProfessionalISO frameworksDynamic SLAServiceNowJIRAData AnalysisCustomer ServiceAnalytical MindsetLeadershipCollaborationCommunication

Required

Bachelor's degree and at least 9 years of related experience

Ability to obtain a DHS EOD Eligible

Minimum of 5 years in a quality management role, with experience in ITSM, CMMI, ISO frameworks, audits, and assessments

Project Management Professional (PMP) certification

Proven experience in managing organizational change and conducting quality audits

Preferred

Active DoD clearance

Experience with Dynamic SLA and reporting

Relevant certifications such as ITIL, COBIT, CMMI

Previous experience with ServiceNow and JIRA

Benefits

Healthcare

Wellness

Financial

Retirement

Family support

Continuing education

Time off benefits

Company

CACI International Inc

Glassdoor4.0

At CACI International Inc (NYSE: CACI), our 25,000 talented and dynamic employees are ever vigilant in delivering distinctive expertise and technology to meet our customers’ greatest challenges in national security.

Founded in 1962

Arlington, Virginia, USA

10001+ employees