Apply on Employer Site

GCG · 16 hours ago

Sr. Customer Support Specialist - Miamisburg, OH

Miamisburg, OH

Full-time

Onsite

Mid, Senior Level

$25/hr - $25/hr

4+ years exp

GCG is seeking a Sr. Customer Support Specialist to join our Automation & Factory Solutions team. This role involves supporting customers and sales teams by managing inquiries, entering orders, and ensuring a seamless customer experience.

Electrical & Electronic Manufacturing

Responsibilities

Onboard new customers and manage daily entry of detailed wire and cable orders according to customer specifications

Enter quotes into the ERP system

Respond to all account manager and customer inquiries with a sense of urgency and first contact resolution

Runs order reports and communicate with customers to manage appropriate expectations and proactively resolve problems

Actively participate in opportunities to improve individual knowledge of the company, products, and systems

Proactively collaborate with other team members to provide support and share information to ensure daily tasks are completed and both customer and business needs are achieved

Work toward and contributes to the success of all individual and team goals/metrics

Support phone coverage as needed

Perform other duties

Qualification

ERP systemsCustomer Service experienceTicketing systemsMicrosoft OfficeVerbal communicationWritten communicationTeamworkCritical thinking

Required

4+ years of Customer Service or Sales Support experience; previous experience with distribution or manufacturing preferred but not required

Previous experience with ticketing systems and ERP systems strongly preferred

Proficiency with the Microsoft Office suite

Ability to work effectively under pressure in a deadline driven environment

Professional verbal and written communication and listening skills

Ability to communicate with a diverse population of people

Ability to work in a team environment

Ability to think critically and analyze issues based on data

Benefits

Comprehensive Health Coverage: Multiple medical plan options (CDHP and PPO) to get you the coverage you need

Robust Financial Security: Company-paid life and disability insurance, 401(k) with company match, plus options for supplemental critical illness, accident, and hospital indemnity plans

Generous Time Off: PTO plan with paid holidays, paid parental leave, and paid compassionate care leave to support personal well-being and family needs

Wellness & Support Programs: Employee Assistance Program (EAP), wellness incentives, and telehealth access

Extras That Matter: Dental and vision plans, FSAs/HSAs with company contributions, pet insurance, legal services, and ID theft protection for peace of mind

Company

GCG

GCG is a global provider of wire, cable, and connectivity products, as well as customized solutions for automated factories, serving diverse sectors including Communications, OEM, Data Centers, Renewable Energy and more.

Founded in 2016

Chicago, Illinois, US

1001-5000 employees